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Brennan Adelaide, South Australia, AustraliaJoin or sign in to find your next jobJoin to apply for the Service Delivery Manager role at BrennanBrennan Adelaide, South Australia, Australia2 days ago Be among the first 25 applicantsJoin to apply for the Service Delivery Manager role at BrennanBrennan. Where true performance thrives.At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests.Its a claim backed by our True Performance System - a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.Why join BrennanTrue performance for our customers starts with a true belief in our people.Its why weve structured our business to help our teams, and their talents, shine bright. It''s why weve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And its why weve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.True rewardsIn addition to competitive remuneration, Brennan offers extensive benefits, including:Training and certification bonusesCulture Awards that recognise excellenceBrennan Daredevils - our annual, all-expenses paid trip awarded to our top performers and outstanding contributorsVibrant, fun social activitiesDiscounted hardware and softwareAn environment that embraces learning and developmentThe RoleReporting to the Service Delivery Manager Team Lead, we are looking for a Service Delivery Manager (SDM) to join our team on a full-time permanent basis in our Adelaide office. You will be assigned a patch of larger, strategic, clients to work jointly across with an Account Manager/Business Development Manager. You will own the key Service Delivery relationship, delivering excellence in service assurance, liaising with internal technical staff on behalf of the client, provide generalist network consultancy, be application aware and assist with uncovering growth opportunities with the client through new or product upgrades.A successful candidate in this role would have a good balance between customer service, technical knowledge and experience dealing with C-level executives. They will have to come from an MSP/Systems Integrator background.Your Responsibilities Include But Are Not Limited ToPreparing and presenting client operational reporting at monthly meetingsClient SLAs and Reporting (including driving enhancements)Scope and Change ManagementMajor incident managementDriving future technology roadmaps for the clientRecognised as a subject matter expert in Service Management OperationsContinuously improve operations and client engagementCustomer Satisfaction (measured by NPS)Assist in development of ITIL Aligned Service ProcessesContinual Service Improvement Plans (CSIP) for client patchRelationships with Service Desk and key resolver functionsRelationships with Account Management and key commercial functionsDevelop deep understanding of clients business including orchestration of strategic business planning, roadmaps and workshopsWhat skills and experience you will bring to the team:Minimum of 3 years work experience in a senior Service Management or Customer roleITIL Service Management accreditationStrong working knowledge of ITSM service delivery conceptsDemonstrated ability to position and present at a C-suite level.Demonstrated ability to lead and collaborate with a multi-disciplined team.Demonstrated skills in negotiation, organisation, and time management.Ability to work within a team and achieve results through others.Ability to influence external & internal stakeholders as part of a continuous improvement lifecycle for customers.Ability to manage and implement change - change agent and ambassador.NOTE: As part of our hiring process, you will be required to undertake a National Criminal History Check.Brennan is an equal opportunity employer.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagementIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Brennan by 2xSign in to set job alerts for Service Project Manager roles.Lead Project Information Management | CCAP | Adelaide or BrisbaneAdelaide, South Australia, Australia 2 days agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 7 hours agoAdelaide, South Australia, Australia 1 day agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 2 weeks agoAgile Delivery Manager / Project ManagerAdelaide, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 1 month agoTechnical Project Manager - Enterprise TeamAdelaide, South Australia, Australia 1 month agoAdelaide, South Australia, Australia A$150,000.00-A$170,000.00 3 weeks agoAdelaide, South Australia, Australia A$180,000.00-A$220,000.00 2 days agoAdelaide, South Australia, Australia 2 weeks agoEnterprise Technical Project Manager - Client IntergrationsAdelaide, South Australia, Australia 4 weeks agoAdelaide, South Australia, Australia A$80,000.00-A$120,000.00 4 weeks agoAdelaide, South Australia, Australia 2 hours agoAdelaide, South Australia, Australia 3 weeks agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 4 weeks agoAdelaide, South Australia, Australia 1 day agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 day agoAdelaide, South Australia, Australia 4 days agoAdelaide, South Australia, Australia 2 weeks agoWingfield, South Australia, Australia 23 hours agoAdelaide, South Australia, Australia A$130,000.00-A$155,000.00 2 weeks agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 1 week agoAllenby Gardens, South Australia, Australia 1 week agoWere unlocking community knowledge in a new way. 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