Job Title

Join to apply for the Service Delivery Manager role at Bendigo Advertiser Become part of a robust service management framework aligned with ITIL best practices, ensuring transparent, effective oversight of operations. The Technical Service Delivery Manager (TSDM) acts as the primary liaison, fostering strong client relationships and driving proactive issue management, regular technology reviews, governance, and continuous improvement initiatives. Responsibilities Maintain key client relationships as the first point of contact and liaison Oversee major incidents, escalation, problem and change management Measure, monitor, and work with operational teams to attain and maintain service level targets Collaborate with key resources to streamline operations and provide an outstanding client experience through proactive monitoring and alerting, efficient ticket management, and automation of repetitive technical and process-driven tasks Undertake continual risk management and service improvement initiatives for your areas of responsibility, including core platforms relevant to support services Manage and review service quality to ensure successful delivery of support services Play a proactive role in fostering collaboration between technology services teams Participate in continuous service improvement initiatives to drive efficiency and automation through innovation Prepare and attend monthly, quarterly and yearly business reviews with key clients, including emergency meetings as required Provide internal and external reports as per defined cadence outputs Personal Attributes Easily connects with a broad range of people Builds trusting and open relationships to foster client growth Communicates clearly and effectively with a diverse range of people Has a positive, resilient and high-energy approach able to focus on the important and filter out the unimportant Manages sensitive and confidential information with absolute discretion Experience and Knowledge Sought A technical background and maintained understanding of current technologies and solutions across Cloud, Network, Unified Communications and Security ITIL Certified 3+ years background in IT technologies and solutions 2+ years commercial IT Management experience Demonstrable experience with client and issue management Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries Newspaper Publishing Referrals increase your chances of interviewing at Bendigo Advertiser by 2x Get notified about new Service Project Manager jobs in Bar Beach, New South Wales, Australia. #J-18808-Ljbffr