Job Title

Why youll love working with us!Believe fitness should feel fun, inclusive, and motivating never intimidatingWant to be part of a local success story, not a faceless franchiseAre excited by innovation were building a categoryleading Fitness & Wellness experience, and digitising our services and investing new facilities, equipment.Value freedom and ownership we back our team to try, test, and leadWe share our success and offer bonus and incentive programmes.Position OverviewThe Member Experience & Sales Manager is the engine behind our growth and our culture. This role blends people leadership, sales execution, and community engagement to drive acquisition, retention, and lifetime value across our member base.Youll lead a highenergy team, own the sales funnel, elevate the service experience, and bring our brand to life through every touchpoint.Key ResponsibilitiesOwn the member acquisition strategy lead generation, tours, referrals, followups and onboardingTrain and coach the sales team to deliver consistent, highconverting, valuesled interactionsBuild and optimise sales systems and campaigns with support from our Marketing AssistantTrack performance and conversion metrics daily youre as comfortable with KPIs as you are on the gym floorDeliver strategic input into membership offers, pricing tiers, and valueadd services (e.g. Recovery & Wellness)Member Experience & RetentionChampion the endtoend member journey from first hello to longterm loyaltyCreate and implement retention initiatives, checkins, onboarding pathways, and surprise and delight momentsProactively review member feedback, usage patterns, and churn indicators to drive improvementsPartner with the Wellness and Fitness teams to align services with member needs and goalsCommunity, Culture & CommunicationBe the face of JF247: warm, approachable, and plugged into our communityRun club events, challenges, and engagement activations that bring people togetherOversee all outbound communication EDMs, signage, announcements, socials ensuring its onbrand and impactfulBuild relationships with local businesses and community partners to increase club visibility and goodwillTeam Coaching & CultureLead, mentor, and inspire our frontofhouse, membership, and marketing teamsCreate an environment of performance, positivity, and ownershipProvide coaching, onboarding, and development plans to grow your people and build future leadersWho you areA proven team leader with 35 years experience in fitness, wellness or hospitality. Member driven at your core!A natural relationship builder who thrives in a peoplefirst, communitydriven environmentA salessavvy operator who loves the numbers, hits goals, and knows how to motivate others to do the sameObsessed with delivering standout service and creating memorable customer journeysTechcomfortable and dataaware you can navigate CRM systems, marketing platforms, and dashboards with easeFree JF247 membership + family discountsPathway to fulltime and career progression into sales or leadershipPaid birthday leave + regular team socialsDiscounts on supplements, caf items, and wellness servicesWork with a fun, motivated team who truly care about membersApplication ProcessInterested candidates should submit their resume and a cover letter through Seek detailing their relevant experience and passion for the fitness industry.levelMidSenior levelEmployment typeFulltimeJob functionBusiness Development and SalesLocationBrisbane, Queensland, Australia #J-18808-Ljbffr