Job Title

Join to apply for the CSE Manager - ANZ role at Cyera3 days ago Be among the first 25 applicantsJoin to apply for the CSE Manager - ANZ role at CyeraCome join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyeras mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the worlds leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.THE OPPORTUNITYWe are searching for a highly skilled Customer Success Engineering Manager to play a key role in optimizing our customers'' utilization and return on investment in Cyera. This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience.RESPONSIBILITIES:As a Customer Success Engineering Manager, you will play a crucial role in ensuring customer satisfaction and success by:Serving as a player/coach in a front line manager position for a small team that also supports customers directly.Advocating for and enabling the people in the customer success organizationFunctioning as a principal point of contact for guidance and escalationsParticipating in the interview process to identify exceptional candidatesLeading from the front through active participation and mentoring by contributing to projects in a player-coach roleServing as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise.Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.Driving customer adoption through effective onboarding and training processes.Gaining a deep understanding of customers'' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera''s platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives.Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.Advocating for the customer''s voice and feedback, actively influencing Cyera''s roadmap and product development.Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences.Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators.Collaborating with customers to develop joint success plans.Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement.Mentoring other team members, sharing your expertise and assisting in their professional development.Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.Positively impacting the Customer Success Organization at Cyera, your team members, and customers on a broad level as a senior technical leader and manager in the company.REQUIRED QUALIFICATIONS:Associates degree or equivalent experience required. Bachelors degree in Computer Science or similar experience a plusStrong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detailA self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment.A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention.Prior experience collaborating with Development teams.Proficiency in SQL, scripting languages (e.g., Python or equivalent), and hands-on experience with cloud environments.3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)Experience with programming or scripting languages and familiarity with APIs and web servicesDemonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands-on experience preferred.Prior experience working in a software company in a technical customer-facing role is essential.Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty.Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.A clear and concise verbal and written communicator, capable of conveying complex information effectively.Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise.Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.COMPENSATION INFORMATION:In addition to a standard benefits and equity package, we offer a generous salary. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.BENEFITS - Why Cyera?Paid holidays and sick timeHealth, vision, and dental insuranceLife, short and long-term disability insuranceSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionCustomer Service and SalesIndustriesComputer and Network SecurityReferrals increase your chances of interviewing at Cyera by 2xSign in to set job alerts for Manager of Customer Success roles.Sydney, New South Wales, Australia 2 weeks agoOperations Manager - Pizza Hut (Relocation to UAE)Sydney, New South Wales, Australia 3 weeks agoTerrey Hills, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoRydalmere, New South Wales, Australia 3 days agoDirector, Global Communications, Asia-PacificChatswood, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 5 days agoArea Manager - Ben & Jerry''s (Sydney CBD)Sydney, New South Wales, Australia 2 weeks agoSenior Manager, Strategic TransformationLane Cove West, New South Wales, Australia 1 week agoCountry Manager - Australia & New ZealandSydney, New South Wales, Australia 2 weeks agoCampbelltown, New South Wales, Australia 1 week agoRydalmere, New South Wales, Australia 3 weeks agoChatswood, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 days agoSenior Brand Manager - Healthcare / Rx / Scale UpSydney, New South Wales, Australia 6 days agoGeneral Manager - Operations & Customer SupportStrategy and Operations Senior Manager, APACSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoEveleigh, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 days agoArea Manager - Ben & Jerry''s (Sydney CBD)Sydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$200,000.00-A$250,000.00 3 weeks agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr