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Dabble Millers Point, New South Wales, AustraliaJoin or sign in to find your next jobJoin to apply for the Customer Automations Lead role at DabbleDabble Millers Point, New South Wales, Australia1 week ago Be among the first 25 applicantsJoin to apply for the Customer Automations Lead role at DabbleGet AI-powered advice on this job and more exclusive features.In Australia, Dabble has been operating a licensed sportsbook under the NTRWC since 2021. We''re here to deliver extraordinary - with a truly immersive socialised betting experience designed to provide evolutionary entertainment to our punters via genuine interaction and engagement.We have office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide, and Albury. While we support remote-friendly work, we also encourage our people to take advantage of our national network of offices, offering cross-office sponsored flights year-round to promote collaboration and connection.Our global operations span multiple markets, including our innovative Daily Fantasy Sports app servicing the United States which launched in 2023, and our latest launch into the UK in May 2025!We are a team of highly driven enthusiasts and we are looking for our next Dabbler to join us as we continue in our journey.Dress for your day so you can focus on what mattersSwitch up your office, work from home, work from wherever helps you to deliverGenuine, like-minded team of visionaries. We welcome ideas big and small!Scheduled focus time to encourage deep thoughtOur annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming yearEach day is led through upholding our core Values: Fun, Celebratory, Community, Evolutionary and FocusA minimum of five weeks of paid annual leave for all DabblersPaid parental leave for both primary and secondary caregiverWe encourage you to visit our network of offices: sponsored flights available to staff and spouse/immediate familyFlexibility with working hours to accommodate our cross-country employee base: you are free to manage your own timeYour wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support andmoreUp to 10% annual cash bonus based on Company performance metricsDabble Day Dividend: all Dabblers split the days revenue evenly on our birthday each year. You share the workload, why shouldnt you share the reward?OverviewA key member of the Customer Operations team, the Customer Automations Lead will drive the development, implementation, and optimisation of automation strategies within the Customer Service function. This role is pivotal in enhancing customer experience, improving operational efficiency, and reducing response times through advanced automation tools, with a strong emphasis on leveraging Intercom as a core platform. The successful candidate will lead a team (or work independently, depending on structure) to design and manage automated workflows, chatbots, and integrations that align with the organisations customer service objectives and regulatory requirements in the wagering industry.Primary LocationThis role is currently open to all locations within Australia.ResponsibilitiesDevelop and execute a comprehensive automation strategy for the Customer Service function, aligning with business goals and wagering sector regulationsLead the design, implementation, and continuous improvement of automated workflows, chatbots, and self-service solutions using Intercom and complementary toolsCollaborate with cross-functional teams (e.g., IT, Product, Compliance) to ensure seamless integration of automation solutionsMonitor and report on automation performance metrics, such as response times, resolution rates, and customer satisfaction (CSAT)Manage, mentor, and guide a team of customer service or automation specialists (if applicable) to deliver high-quality automation outcomesSet clear performance goals and provide regular feedback to ensure team alignment with organisational objectivesDesign automation solutions that enhance the end-to-end customer journey, from onboarding to issue resolution, while maintaining a human touch where neededAnalyse customer interaction data (via Intercom or other analytics tools) to identify pain points and opportunities for automationStay informed about industry trends, emerging automation technologies, and competitor practices in the wagering sectorHandle ad hoc Risk or other company roles as required, ensuring measurable completion and impactSkills & QualificationsProven track record of designing and managing automation workflows in a high-volume customer service environmentor equivalentAdvanced proficiency in Intercomor equivalent(e.g., configuring bots, workflows, integrations, analytics)Demonstrated ability to lead projects or teams, with strong stakeholder management and communication skillsExperience with CRM systems, helpdesk platforms, or other customer service tools (e.g., Intercom, Zendesk, Salesforce, HubSpot)Strong data analysis skills to interpret customer interaction data and derive actionable insightsExperience in the wagering, gaming, or a highly regulated industry is highly desirableAre you a Dabbler?A Dabblers attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps. A Dabbler is always a team player, with a willingness to share with and learn from others. Being a remote-first workplace, collaborative working styles are crucial to empower and grow each individual member (eg we prefer openness via public channels to problem solve or ideate on Slack).A Dabbler uses their freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community. We hold respect for our peers very highly there is no such thing as a bad idea. We encourage you to think differently, be brave and strive to always raise the bar. Dabble was born out of thought sharing and should tackle growth in the same way. Dabble embraces empowerment of all people at any level of seniority and experience to own their work and talk their book wherever they can.A fulfilling life extends beyond work, and we encourage our employees to prioritise self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary.RemunerationThe advertised salary for this position is $100,000 -$130,000 + Super + Benefits with room to be flexible.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeOtherJob functionJob functionOtherIndustriesEntertainment ProvidersReferrals increase your chances of interviewing at Dabble by 2xGet notified about new Customer Specialist jobs in Millers Point, New South Wales, Australia.Customer Experience Officer - Fixed Term or PermanentSydney, New South Wales, Australia A$71,908.00-A$82,695.00 2 weeks agoSydney, New South Wales, Australia 18 hours agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoDouble Bay, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 6 days agoNorth Ryde, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 month agoCustomer Service Representative / Office Administrator (approx. 23 hours per week)North Sydney, New South Wales, Australia 3 days agoCustomer Care Specialist | Medical Supply ChainNorth Ryde, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 4 hours agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia A$105,986.00-A$1,249,577.00 17 hours agoSydney, New South Wales, Australia A$70,000.00-A$75,000.00 2 weeks agoCustomer Service Representative (Superannuation)Sydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 1 day agoPyrmont, New South Wales, Australia A$65,000.00-A$72,000.00 1 month agoSydney, New South Wales, Australia 3 weeks agoInner West, New South Wales, Australia 2 weeks agoCustomer Service Representative (Superannuation)Sydney, New South Wales, Australia A$75,000.00-A$80,000.00 17 hours agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 6 days agoCustomer Success Specialist - Entry LevelSydney, New South Wales, Australia 2 weeks agoArndell Park, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 1 day agoWere unlocking community knowledge in a new way. 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