Join to apply for the IT Client Services Administrator role at Fresenius Medical Care1 day ago Be among the first 25 applicantsJoin to apply for the IT Client Services Administrator role at Fresenius Medical CarePrimary purpose of the role:The Client Services Administrators role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools.Primary purpose of the role:The Client Services Administrators role is to support and maintain in-house computer systems, laptops, desktops, and peripherals both on site and remotely. This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools.Key Result AreaStrategy, Planning, Acquisition & DeploymentSupport the acquisition of new computer or networking hardwareEvaluate documented resolutions and analyze trends for ways to prevent future problems.Alert management to emerging trends in incidents.Participate in and support capacity planning and the development of long-term strategic goals for Citrix systems, software, and clients in conjunction with end users and department managers.Install and configure Citrix applications.Operational ManagementLiaise with, and provide training and support to, end users and staff on computer operation and other issues.Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.Collaborate with analysts, application developers, and system owners in the testing of Citrix programs, applications, and interoperability.Recommend hardware or software changes needed to optimize Citrix deployments, configuration, or maintenance.Field incoming requests to the Service Desk via both telephone and e-mail to ensure courteous, timely and effective resolution of end user issues.Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution.Install anti-virus software and ensure virus definitions are up-to-date.Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.Test fixes to ensure problem has been adequately resolved.Perform post-resolution follow ups to help requests.Competencies (attitude, Skills, Typical Qualifications & Experience)3 years experience administrating both Citrix and physical clients remotely and on-siteExperience documenting and maintaining configuration and process informationBachelor Degree or equivalent in Information SystemsStrong customer service orientation.Proven analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Strong interpersonal and oral communication skills.Ability to present ideas and solutions in user-friendly language.Highly self-motivated and directed.Keen attention to detail.Strong knowledge of software quality assurance best practicesSkilled at working within a team-oriented, collaborative environment.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionQuality Assurance, Information Technology, and EngineeringIndustriesHospitals and Health CareReferrals increase your chances of interviewing at Fresenius Medical Care by 2xSign in to set job alerts for Client Services Administrator roles.Sydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 weeks agoCorporate Front of House Coordinator - 18 Month ContractSt Leonards, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoChatswood, New South Wales, Australia 3 weeks agoSenior Administration Officer, Corporate Support Service OperationsCaringbah, New South Wales, Australia 2 days agoNorth Sydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$84,659.00-A$92,701.00 2 days agoEveleigh, New South Wales, Australia 3 weeks agoAustralia/New Zealand Client Service AssociateSydney, New South Wales, Australia 2 weeks agoSt Leonards, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 days agoMiddle Dural, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 3 days agoMillers Point, New South Wales, Australia 2 days agoWetherill Park, New South Wales, Australia 2 weeks agoBurwood, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 19 hours agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 7 months agoPay, Rostering and People Assist OfficerWestmead, New South Wales, Australia 9 hours agoWetherill Park, New South Wales, Australia 2 weeks agoParramatta, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 1 month agoWere unlocking community knowledge in a new way. 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Job Title
IT Client Services Administrator