Job Title

Patient Experience Concierge | Dapto | Full Time About ForHealth At ForHealth, we believe that quality healthcare should be accessible to all Australians. With over 95 medical centres and a network of 1,500+ independent health practitioners, were proud to deliver more than 8 million patient consultations each year. We are a valuesled organisation that champions innovation, teamwork, and excellence in patient care. When you join ForHealth, youre joining a team that''s "In it together" and genuinely passionate about making a difference in the lives of our patients. About The Role We''re looking for a warm, confident and organised Patient Experience Concierge to join our friendly team in Dapto, NSW. As the first point of contact for patients and visitors, youll play a key role in creating a positive, supportive and efficient experience from the moment they walk in. Whether its helping someone check in, navigating services like Skin2 Clinic or Evoca Womens Health, or simply offering a friendly smile your impact will be felt every day. Key Responsibilities Greet patients and visitors, assist with QR code checkin and direct them appropriately Support reception with appointment bookings, scanning, basic admin and phone calls Maintain frontofhouse cleanliness, stock brochures and materials, and monitor patient wait times Encourage Google reviews and help educate patients about healthcare programs such as CDBS and CDM Open and close the medical centre, ensuring a smooth start and end to each day Relay patient feedback and assist the Practice Manager with any service or WHS concerns What Were Looking For Experience in reception, hospitality, retail or a conciergestyle role Medical centre or healthcare experience is a bonus, but not essential Excellent communication skills and a confident, friendly manner Ability to multitask, stay organised and work well under pressure Basic tech skills and a willingness to learn QR checkin and admin systems Understanding of programs like CDM and CDBS (desirable) A team player mindset ready to jump in and support colleagues when needed Certificate III or IV in Health Administration, First Aid and CPR certification (desirable) Why Join Us? At our Dapto practice, youll be part of a passionate team committed to accessible, highquality healthcare. We believe in teamwork, treating patients like family, and delivering good medicine with heart. Benefits 20% off dental treatments for you and your family Employee Assistance Program (EAP) 24/7 confidential support Fitness Passport access to discounted gym memberships for you and your family Private health insurance discounts Apply today and help us create a positive experience for every patient, every time. ForHealth Group is committed to diversity and inclusion. We welcome applications from people with Aboriginal and Torres Strait Islander ancestry, disability, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisational culture which aims to eliminate behaviours that are unlawful and not in line with the 10 things that make us tick (our Values). #J-18808-Ljbffr