Job Title

Date: 22/04/25Reports to: Retail ManagerRoleWho We AreFounded by surfboard shaping icon Bob McTavish in 1962, McTavish is a surfing lifestyle brand born out of Byron Bay, Australia. Today, alongside son Ben, they draw on almost a century of shared design experience to handcraft a unique range of surfboards, and a premium gear range with the sole goal of motivating you to spend more time in the ocean because we always bring the joy of a surf in with us onto land.Who We Are AfterWere searching for a Casual Retail Sales Assistant with the creativity and energy to help build a surf community hub alongside our Retail Manager. Youre naturally at home with people, quality products, and surf history and you understand that great customer service builds trust. Youre hands-on and lead with action.The SpecificsA passion for the surfing lifestyleAn engaging host who creates a warm, welcoming atmosphereA product expert who lives and breathes surfboards, apparel and hardwareCustomer-focused; always improving product knowledge and serviceArticulate communicator (in person and in writing)Commercially savvy and comfortable closing a saleRelevant combination of education, experience and trainingResponsibilitiesCustomer ExperienceWelcome every customer with genuine hospitality less sales, more hostShare product knowledge with confidence and authenticityCreate a relaxed, inspiring store atmosphere through music, conversation, events and storytellingSupport store events (in-store and off-site): setup, pack-down, staffingKnow our full range of surfboards and gear and be excited to talk about itMerchandise the store to keep it fresh, clean, and aligned with the brandShare product stories with customers especially our surfboard heritageUse the gear when possible so you can speak from experienceAssist with curating 3rd-party products (local and surf-lifestyle brands)Stock & SystemsHelp manage in-store stock levels and restockingSupport surfboard inventory uploads; ensure accuracy in Cin7Coordinate with the factory and team to ensure custom orders are built to spec and on timeJoin a heritage surf brand known for quality, and help shape its futureOngoing development opportunities aligned to your interestsAnnual McTavish apparel & hardgoods creditAccess to sample sales, and discounts on partner brands and events #J-18808-Ljbffr