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This is a Customer Support Representative (Melbourne, Australia | Onsite) role with Humanitix based in Melbourne, VIC, AU Humanitix Role Seniority - junior More about the Customer Support Representative (Melbourne, Australia | Onsite) role at Humanitix Join the tech company that gives 100% of profits to charity. At Humanitix, every ticket sold makes the world fairer. Were the first not-for-profit ticketing platform that redirects booking fees into impact projects that are tackling the worlds biggest problems. Since 2016, weve donated A$16.5 million from booking-fee profits and were not stopping there. Were now looking for a Customer Support Representative to join our Customer Success (CS) Team the humans behind our event hosts happiness. Full-time | Melbourne (Onsite; 1 day WFH) Long-term working rights in Australia required What Youll Do Be the go-to problem-solver for event organisers and guests across email, chat, phone & video. Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity. Collaborate with product & engineering to surface bugs, trends, and feature ideas. Create and update help-centre articles and FAQs to make life easier for users. Represent the Humanitix voice kind, human, helpful, and a little weird (in the best way). Help build a fun, inclusive team culture where everyone can be themselves. About You Youll thrive here if youre empathetic, tech-curious, and love helping people succeed. 1 year of customer-facing experience (support, success, or similar) Tech-savvy instincts quick to learn new tools & troubleshoot issues Excellent written & verbal communication you make complex things simple Calm under pressure, patient, and able to de-escalate tricky situations Curious, proactive, and collaborative a genuine people person Bonus if youve worked with SaaS or ticketing platforms, or used tools like Zendesk, HubSpot, or Intercom but its not required. Why Youll Love Working Here At Humanitix, your work directly funds education, equality and other impactful projects worldwide. Competitive salary (A$6065K Super tax-effective salary packaging*) Supportive, non-hierarchical culture your ideas matter Regular team events, retreats & our legendary Vibe Tribe socials (wine nights, swims, DJ parties, dress-ups & more!) *Note as a registered PBI Charity Humanitix staff benefit from tax concessions. The for-profit equivalent salary to receive the same after-tax income would be approximately $68,700-$73,700 at a normal business. Our Values Show up Go all-in for our customers and each other because we care. Be bold Think independently, take smart risks, and share your ideas. Keep it weird Bring your authentic self shoes optional. The world is not f*cked Choose optimism. Create progress. Be humane. This is our second home We look after each other and take pride in the place we build together. Ready to Apply? Send us your resume short cover letter telling us: Why this role excites you What impact means to you What makes you you (we love weird) We make hiring decisions based on your skills, experience, and passion not just job titles. Please include your pronouns and any accessibility needs for the interview process. Before we jump into the responsibilities of the role. No matter what you come in knowing, youll be learning new things all the time and the Humanitix team will be there to support your growth. Please consider applying even if you don''t meet 100% of whats outlined Key Responsibilities Providing customer support Troubleshooting tech issues Collaborating with teams Key Strengths Customer support experience Tech-savvy instincts Excellent communication skills Experience with SaaS or ticketing platforms Why Humanitix is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career thats right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Humanitix not with Hatch.