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Here at Investa, were all about creating spaces that reflect how people work, live, and thrive todayand how theyll want to do so in the future. For over 20 years, weve led the way in making positive change in Australias workplaces.Were an Australian diversified real estate company with a recognised track-record of investment and development across both office and living markets.Our purpose is to welcome the world to better places. Were people first and entrepreneurial, with a strong service ethos.Why join us?Weve made it our business to understand how people want to live and work today, tomorrow and beyond and as youd expect, we practise what we preach in our own workplace as well. Were known for our supportive, inclusive, and flexible work culture. With recognition from the Workplace Gender Equality Agency, the Australian Workplace Equality Index, and multiple awards for workplace flexibility, our people and the way we work together are our difference.Were looking for a strategic marketer with a flair for community building and customer engagement. As ourCustomer Engagement Marketing Manager you will create and deliver a consistent customer centric engagement strategy to drive tenant attraction and retention across the portfolio. You are a natural relationship builder, are ambitious and enthusiastic and are passionate about making commercial spaces feel more connected, vibrant and people focused.Your key responsibilities:Develop and implement a comprehensive customer engagement asset level strategy that includes attracting tenants, onboarding seamlessly, connecting continuously, and offboarding positivelyCurate and manage meaningful building communities to enhance tenant satisfaction and drive retentionDevelop and implement brand-aligned campaigns, collateral, and digital content (using Canva, InDesign, Hubspot, etc.)Own and manage marketing budgets and reporting metricsCreate leasing experiences that engage and convertMaintain strong collaboration with internal leasing teams, creative agencies, and digital platformsManage and grow the asset''s presence across property portals, social media, and customer engagement appsLead the attraction, onboarding, support, and offboarding process for tenants to ensure a smooth and memorable journeyBuild deep, multi-layered relationships with tenants from executives to on-site teamsCurate and deliver tailored events, activations, partnerships, and wellness programs to strengthen tenant communitiesDevelop and manage the tenant engagement strategy in collaboration with concierge and service partnersLeverage feedback and analytics to continuously improve tenant satisfaction and community engagementDeliver targeted communications based on audience segments (CEOs, leasing agents, tenant teams)Use insights, feedback, and data to refine initiatives and report on performanceManage external suppliers, contractors, and partners to deliver high-quality experiences and communicationsWhat you bring:Tertiary Qualifications in marketing, communications, business or a related fieldProven marketing experience, specifically in retail or property marketingStrong understanding of property fundamentalsProficiency in marketing platforms and design toolsExcellent communication, project management and problem-solving skillsA high customer service mindset with a create, energetic and collaborative approachExperience designing and organising competitions and surveysAn understanding of tenant and stakeholder drivers and needsAbility to influence multiple stakeholdersWhat we offer:Career Development: Leadership programs, education assistance, study support, professional membership fee supportLifestyle: We offer generous parental leave, return to work program, and summer hoursInclusive Culture: A safe, welcoming environment for all, including individuals from Aboriginal and Torres Strait Islander communities, the LGBTQ+ community, and those who are neurodivergentFlexibility: We do our best to support you to be able to do the things that are important to you. We offer over 21 formal flexible work options, plus a truly supportive approach to balancing work with lifes prioritiesHealth and Wellness: Discounted health insurance, free health and wellbeing services, discounted fitness classes, reproductive health benefits Financial: Fully funded life and TPD insurance, novated leasing and retail discountsWe encourage people of all backgrounds to apply. Even if you dont meet all the criteria, wed love to hear from you.We understand that traditional hiring processes can come with challenges for some people. If you have a disability, identify as gender diverse or are neurodivergent, please reach out to our Recruitment Manager, [email protected] and Amy will tailor our processes to accommodate your specific needs.If you require no additional assistance to accommodate your requirements and wish to be considered for this position, kindly submit your application online. We request that applications not be submitted directly to this email address.A note to recruitment agencies: Investa does not accept unsolicited resumes or candidate profiles from recruitment agencies. We will not be responsible for any fees related to unsolicited resumes sent direct without prior engagement. Thank you for your understanding. #J-18808-Ljbffr