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Join or sign in to find your next jobJoin to apply for the Support Coordinator role at Hatch3 days ago Be among the first 25 applicantsJoin to apply for the Support Coordinator role at HatchThis is a Support Coordinator role with Sonder based in Waterloo, NSW, AU== Sonder ==Role Seniority - juniorMore About The Support Coordinator Role At SonderAt Sonder, we believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are. Thats why were redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise. Sonders mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most. In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible bottom-line business outcomes.An Exciting Time to Join Sonder!Since our founding in 2017, Sonder has experienced rapid growth, expanding operations across Australia, New Zealand, and the UK. Backed by Australias leading venture capital firms, Seek and Blackbird, we are well-capitalised and on a mission to scale globally, partnering with corporations, educational institutions, and government agencies to transform workplace wellbeing at scale.Our Impact And Scale1,000,000+ members across multiple countries200+ team members, plus an extensive network of on-the-ground respondersIf youre passionate about using technology and human expertise to drive meaningful change, join us in shaping the future of workplace wellbeing!About The RoleReporting to the Support Centre Manager, you will act as the first point of contact for members who need help. Youll be supporting our members with issues relating to mental health, wellbeing and physical safety. You will communicate with our members via Instant message and phone using the bespoke systems our in-house engineers have built. Supported by the right training, you will confidently handle critical situations. You will use your judgment along with the support of your Supervisor to provide the right support to our Members. We provide 24/7 support, so we need you to be happy joining our rotating roster. Shifts are projected well in advance to allow personal planning, balance, and flexibility.What Youll Be DoingCoordinate a wide variety of emergency and non-emergency requests under the guidance of our Shift SupervisorWork with our team of Nurses and Psychologists to accurately pass on case notes for cases that require escalationYou may occasionally liaise with external stakeholders to ensure the best outcome for the memberProvide input into operational processes and functionality.Office-based role in Waterloo, Sydney.Who are we looking for?The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Sonder values and love working in a fast-paced, dynamic workplace. What you bring to the team;Experience working in a complex high pressure environment, operations or inbound call centreSuperior English communication skills - fluency in other languages such as Spanish, Hindi, Mandarin, Thai, or Vietnamese, is helpful but not required.Experience in working in Culturally and Linguistically diverse communities, complex or crisis environments (Desirable)Experience managing multiple tasks.Strong problem-solving skills.Care Specialists Are Scheduled To Work a Rotating 24/7 Roster. Shifts Are 8.5 Hours, Below Are Some Examples Of What a Shift Time Could Look LikeMorning: 06:00 - 14:30Day: 10:00 - 18:30Afternoon: 14:00 - 22:30Evening:16:00 - 00:30Overnight: 22:00 - 06:30Why join Sonder?You will work with a collaborative, vibrant and passionate team of experienced professionals, inside and outside of the Member Support Team and as we continue to grow, there will be plenty of development opportunities.Modern office facilitiesLearning fund - annual contribution + 2 days of study leave to support your personal developmentPaid parental leave with an attractive return to work policy (e.g. Return to work at 80% for the first 3 months at full pay!)Induction and onboarding designed to make you succeed in your new roleSalary packaging and novated leasingWellbeing support to invest in your own wellbeingFree coffee Tuesdays and catered lunch on ThursdaysTeam social fund to connect with your team, plus company wide social eventsDog-friendly officeVolunteer leave - 2 days per year to participate in meaningful causes and contribute back to the communityCheck out our life page for more info - to the nature of our industry, all Sonder employees are required to complete a National Police Check and WWCCBefore we jump into the responsibilities of the role. No matter what you come in knowing, youll be learning new things all the time and the Sonder team will be there to support your growth.???? Please consider applying even if you don''t meet 100% of whats outlined ????Key Responsibilities Coordinate emergency and non-emergency requests Collaborate with Nurses and Psychologists Liaise with external stakeholdersKey Strengths Experience in a complex high-pressure environment Superior English communication skills Strong problem-solving skills Experience in culturally and linguistically diverse communities Experience in crisis environments Fluency in additional languagesWhy Sonder is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career thats right for them. So when you apply you have the chance to show more than just your resume.A Final Note: This is a role with Sonder not with Hatch.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesInternet Marketplace PlatformsReferrals increase your chances of interviewing at Hatch by 2xGet notified about new Support Coordinator jobs in Waterloo, New South Wales, Australia.Support Worker - Mudgee Accommodation Services Casual Roles AvailableMudgee, New South Wales, Australia 7 hours agoAdministration Officer - Medical ImagingMudgee, New South Wales, Australia 1 week agoMudgee, New South Wales, Australia 3 days agoMudgee, New South Wales, Australia 3 days agoMudgee, New South Wales, Australia 2 weeks agoMudgee, New South Wales, Australia 5 days agoMudgee, New South Wales, Australia 1 week agoMudgee, New South Wales, Australia 1 week agoStony Creek, New South Wales, Australia 3 weeks agoStony Creek, New South Wales, Australia 3 days agoWere unlocking community knowledge in a new way. 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