Job Title

Why join us? We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team. Southern Cross Benefits! Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650 Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT Discounted private health insurance Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program Annual leave loading Ongoing Training and Development Linkedin Training - SCC''s Senior Leaders and Support Office teams can access a digital library of over 6000 courses Genuine Career Progression Pathways Buddy Program, New Grad Elevate Program, Study Support Referral Bonus Program The Role Full-time / 76 hours per fortnight - Monday to Friday Resident Care & Experience Oversee the delivery of personal and clinical care aligned with individual resident needs Ensure care plans are up to date, regularly reviewed, and person-centred Promote a supportive, respectful environment where residents maintain autonomy Oversee lifestyle, nutrition, and wellbeing programs to enrich daily living Liaise with residents'' families, doctors, hospitals, and specialist services Where required, you may be required to undertake registered nurse duties in the absence of registered nurse coverage at the Home (RN RM only). Support decision-making in complex care or compliance matters escalated from daily or weekly reviews Operational & Financial Management Oversee the implementation of the daily clinical operating rhythm led by the Deputy Residential Manager. Lead the day-to-day operations of the facility to ensure smooth, compliant service delivery Prepare, manage, and monitor budgets to ensure financial targets are met Maintain accurate and compliant records for funding, subsidies, and audits Manage rosters, payroll inputs, and resource allocations to ensure cost efficiency Hold overall accountability for audit performance, PCI review accuracy, and Clinical Indicator reporting at site level People Leadership & Culture Lead a multidisciplinary team to deliver safe, compassionate care Recruit, induct, and support team members to succeed in their roles Promote a positive and professional culture aligned to SCC HEART values Conduct performance planning, coaching, and support performance improvement Manage underperformance early, and ensure all members of the team understand their roles and responsibilities Guide and support the Deputy Residential Manager to lead day-to-day workforce practice improvements. Ensure leadership coverage, clinical delegation structures, and role clarity is maintained across shifts and weekends. Quality, Risk & Governance Ensure compliance with aged care accreditation standards and SCC policies Lead or support audits, incident reviews, and continuous improvement initiatives Foster a proactive safety culture with WHS compliance and risk mitigation plans Lead planning and review cycles to uplift standards of care and service delivery Monitor clinical indicators and implement corrective actions as required Lead investigation and management of complex people matters with the support of the People and Culture Business Partner Stakeholder Relationships & Communication Build strong relationships with residents and their families to foster trust and satisfaction Communicate regularly and professionally with internal teams and external stakeholders Represent the facility at community forums and regulatory visit Health, Safety and Wellbeing Champion a safe working environment by monitoring and modelling safe practices. Ensure WHS compliance and participate in incident reviews. Oversee emergency procedures and fire safety education. Consult with employees on changes affecting their safety and wellbeing. What you will bring Personal Attributes Strong leadership and team development skills Deep understanding of aged care service delivery and resident needs Effective financial and operational management capability Commitment to safety, compliance, and continuous improvement High-level interpersonal, communication, and stakeholder engagement skills Ability to manage change, resolve conflict, and make sound decisions Education and Experience Registered Nurse qualification with current registration (RN RM Only) First Aid Certificate Leadership or management qualification (Desirable) Understanding of the Fair Work Act (Desirable) Understanding of staff rostering principles (Desirable) Qualifications in leadership, management, or ACFI / AN-ACC (Desirable) Skills and Capability Minimum 5 years experience in aged care or healthcare, with 2+ years in a leadership role Demonstrated experience managing multi-disciplinary teams Proven record of budget management and compliance oversight Knowledge of aged care funding models, industry and professional legislation and accreditation #J-18808-Ljbffr