Job Title

OverviewSenior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided) AgodaJoin to apply for the Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided) role at Agoda.About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our employees foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.ResponsibilitiesConducts research end-to-end for high impact, leading stakeholders to the best collaboration with research for their goalsInitiates research efforts serving Product Vertical goals in the medium- and long-term given a well-informed understanding of the businessFormulates programmes of study and cumulative knowledge sharing relevant to the strategic objectives of their teamsLeads projects that are collaborations with other stakeholdersAccounts for the pros and cons of various research methodologies, and mentors others in the use of techniques and tools for high-quality executionResearch SkillsExpertise at evaluating research opportunities, particularly with ambiguous requests (importance, urgency, and impact)Ability to manage, challenge and shape inbound research requests, and propose solid research projects or programsExcellent project execution, while exploring alternate methods, mixed methods and innovative approachesDeep understanding of the pros and cons of quantitative and qualitative research, and how to direct projects to appropriate methodsDeep expertise in at least one domain (e.g., Pricing), a user type (e.g., Business traveler) or a method (e.g., Diary Study), becoming the go-to person on the teamTriangulation of findings, methods, and theories within a project to ensure reliability and depth of insightAbility to maximize value and efficiency of research by applying secondary research and expert inspection methodsSolid knowledge of software tools common in the field (surveys, diary studies, analysis) and ability to apply the right tool to the problemSolid knowledge of GDPR, data compliance and ethics present in all activitiesCommunication & CollaborationDrives cross-discipline/department collaboration via research insights and activitiesCollaborates efficiently with other researchers and disciplines with clear commitment to shared ownershipShows excellent communication skills; tailored communication style for different audiences, concise and to the point, open to input and feedbackContributes to the communication and implementation of agreed standards of research excellence across the organizationQualificationsMasters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field10+ years of relevant experience in consumer-facing business domainsExpert in Quantitative research (log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, statistical concepts, etc.)Experience with Qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.)Comfortable with planning, scoping, conducting, analyzing and communicating researchExperience in evaluating, negotiating, and working with external research vendorsAbility to describe user problems and business opportunities to a variety of stakeholders using both quantitative and qualitative dataAbility to demonstrate critical thinking beyond business requestsStrong storytelling and communication skills; able to speak fluently to business people, product teams, designers, engineers, and other stakeholders (in English)Enjoys collaborative work in a dynamic, data-driven, and creative environmentWork Environment & RightsEqual Opportunity Employer. At Agoda, we value diversity and are committed to equal opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. This position is open to worldwide candidates and relocation assistance is provided.We will keep your application on file for future vacancies unless you request removal. For more details, please read our privacy policy. #J-18808-Ljbffr