OUR PURPOSE IS TO PROTECT WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE Administration / Customer Support Officer Permanent full-time role available (7.25 hr days) Office based role in Mudgee with onsite parking available About the role In this role, you will provide valuable and productive administration and customer service support to the Coal Services Health business unit. With your ability to work independently and multitask, you will manage a busy reception area in our Mudgee office where you will deal with customer for all our business units. You will be respectful towards customers and have a strong understanding of privacy and confidentiality guidelines to be able to accurately respond to queries and report requests. Your typical day will include Reception duties including being the first point of contact for customers and / or clients Checking in our clients for appointments / Managing the calendar and flow of appointments Manage incoming calls via a call queue and address any incoming emails via shared inboxes Maintaining accurate information and file management Provide general administrative support About you Your education, experience and skills include HSC or TAFE equivalent Cert III in Business Administration (desirable) Previous administration experience in a medical practice or scheduling and appointment allocation (desirable) Dedicated team player with a focus on customer service excellence Competent in the use of Microsoft Office, particularly Word and Excel Friendly and professional outlook combined with a strong work ethic Discretion and the ability to keep information confidential Ability to organise and prioritise workload Strong attention to detail and excellent communication skills Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference What we offer Friendly and supportive team culture Permanent, full-time role in our Mudgee office 7.25-hour days, Monday to Friday 5 weeks annual leave plus 20% leave loading 18 days personal leave & 3 days family and emergency leave Additional company holidays at Easter and Christmas Access to onsite parking Professional Development days Reward and Recognition program Access to retailer discounts via Smart Spending App Access to Employee Assistance Program and novated leasing #J-18808-Ljbffr
Job Title
Customer Support Officer