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1 month ago Be among the first 25 applicantsThis is a fantastic opportunity to join Luminance, the pioneer of Legal-Grade AI for enterprise. Backed by internationally renowned VCs and named in both the Forbes AI 50 list of Most Promising Private AI Companies in the World'' and Inc. 5000''s Fastest Growing Companies in America'', Luminance is disrupting the legal profession around the globe.Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance''s technology within their own environment.A Support team member is the point of contact for existing customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and seeing any potential issues through to a resolution.This role is all about building rapport and cultivating relationships with our prospective customers and customers, who span from multinational law firms and manufacturing companies to global retailers and pharmaceutical giants. Once trained up, members of the Support team will have a high level of working knowledge of Luminance''s products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real people person'' with critical thinking skills and a desire to solve problems.ResponsibilitiesManaging customer problems from start to finish and maintaining customer relationships throughout the whole support processResponsible for communicating with the customer and answering their query, whether that is responding directly on simple issues or bringing in a Technical Specialist to assist furtherHaving a comprehensive understanding of the productUnderstanding the individual use cases and needs of each customerRequirementsBachelor''s or Master''s degree in a scientific or analytical discipline with a 2:1 or above (UK) or GPA of 3.5 or above (US)Excellent interpersonal and communication skills, both verbal and writtenDesire to work in a customer-facing roleHighly-detail oriented with a problem-solving attitudeOrganised with excellent time management skills with an ability to prioritise effectivelyExperience with customer-facing activities is desirable, but not essentialSeniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Luminance by 2xSign in to set job alerts for Technical Support Engineer roles.Sydney, New South Wales, Australia 1 month agoParramatta, New South Wales, Australia A$75,000.00-A$85,000.00 1 week agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoTechnical Support Engineer - Customer ExperienceSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoTechnical Support Engineer - Identity ManagementEnterprise Technical Support Specialist, SydneySydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 6 days agoSydney, New South Wales, Australia 3 weeks agoMacquarie Park, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 23 hours agoParramatta, New South Wales, Australia A$100,000.00-A$120,000.00 4 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 hours agoNorth Ryde, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 4 days agoTechnical Support Engineer - Azure / Identity and Access ManagementTechnical Application Support SpecialistTier 2 Technical Support Engineer - AustraliaSydney, New South Wales, Australia 3 weeks agoJunior Engineer Level 2 Technical SupportSydney, New South Wales, Australia A$70,000.00-A$75,000.00 2 days agoSydney, New South Wales, Australia 2 weeks agoNorth Ryde, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 1 day agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr