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The ideal candidateWe want graduates who are bold, forward-thinking and bring big ideas.We''re looking for a range of people to join us and were committed to providing an inclusive workplace. We value our staff for their unique qualities, ideas and perspectives.Service delivery staff are the face and voice of the agency. Were looking for graduates with all degree types who have a passion for delivering world-class services to our customers.You can apply to both our service delivery and generalist streams. If youre assessed as suitable for both streams, well try to match you in the service delivery stream first. Once you start, youll stay in the service delivery stream for the duration of the program.In the service delivery stream, youll be part of the Customer Service Delivery Group, which is responsible for:operating the smart and service centres which deliver Medicare, Child Support and Centrelink servicescoordinating emergency responsesdeveloping and delivering Indigenous and multicultural servicing strategies.What you''ll getWe offer:a competitive salary, ranging between $71,170 - $79,322 depending on your qualification levelprogression to the APS5 classification upon successful completion of the programa range of development opportunities to shape your career in the Australian Public Serviceflexible working arrangements to help you maintain your work-life balancea variety of leave options, including 4 weeks of annual leaveemployer superannuation contributions of 15.4%.Why you should work for usWe make government services simple so people can get on with their lives.Every hour of every day in Australia, people in need turn to the Australian Government for help. In those moments, our agency responds.We rise to challenges fuelled by the knowledge that what we do matters. Our work can be challenging but is also rewarding, and suits people who are resilient and embrace innovation and change. We help customers at key moments in their lives. Whether helping customers, supporting strategic policy, leading whole-of-government initiatives, or excelling in various roles, everyone in the agency makes a real difference to Australians.We''re an agency that helps people and we''re committed to progress, constantly moving forward to deliver services that are simple, helpful, respectful and transparent. EligibilityTo be eligible for the program, you must be an Australian citizen.Youll need to have successfully passed and completed an undergraduate or postgraduate degree within the last 5 years.If you got your degree overseas, youll need to have it recognised by the Department of Education.InclusivityWe''re committed to providing a work environment that values inclusion and diversity and supports all staff to reach their full potential. We have a range of workplace diversity and inclusion strategies, policies and initiatives in place to achieve this.Our program includes an affirmative measure to help employ Indigenous Australians. You can apply to our program using this measure, through the Australian Public Service Commission''s Indigenous Graduate Pathway.We also have an affirmative measure for Australians with disability. Our team would be happy to talk with you about any reasonable adjustment you might need. #J-18808-Ljbffr