Job Title

At Bellway we recognise that people are the key to our success, and we are committed to building an inclusive culture that values and respects difference combined with creating a safe and inclusive working environment for all colleagues. This means we are positive about making adjustments as well as providing flexible working and we would be happy to talk to you about how this could work for you.There is an exciting opportunity to join Bellway, one of the UKs largest house builders. Our West Midlands Division, located in Tamworth is looking to recruit a Head of Customer Care to join the Divisions Customer Care team.The RoleThis role reports of the Divisions Managing Director.Principal accountabilities of the role include:Efficiently and effectively improve and be responsible for Customer Care within the DivisionTake an active role in assisting the Division to meet its customer satisfaction targets, and to manage all customer-related issues through to resolutionManage the team of Customer Care staff effectively, to ensure that the Customer Care Department fully implements the Companys Customer Care policy and procedures and to aim to deal with customer care issues professionally and quickly and to their complete satisfactionVisit customers, where required, and agree works in line with NHBC Standards and Bellway HomecareLiaise and coordinate with the Construction, Technical and Sales Departments to ensure Customer Care issues are minimisedEnsure cost control is monitored for any works that are carried outAttend NHBC Resolutions and bring learning/feedback back to the workplaceAct as the first point of call out on emergency situations from SafeguardExperience, Qualifications and SkillsExperienceExperience of working as a Customer Care Manager, ideally with a national housebuilder, housing association or council in a similar role.Previous experience of managing, motivating and supporting a team of staff.Previous NHBC inspections background would be highly desirable.Qualifications and TrainingGCSE Maths and English Grade 4+ (or equivalent)Skills and AptitudeExcellent planning and organisational skillsAble to work to deadlinesAbility to work on own initiativeProficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and Outlook)Excellent interpersonal skills, with the ability to communicate effectively at all levelsCommitted to championing inclusive leadership and driving Bellway inclusive strategiesThe Role and Working ConditionsWilling to be flexible in respect to day to day duties and hours workedAbility to travel to all development sites, including the divisional officeIn return we can offer you:Optional salary sacrifice car schemeCompetitive annual bonusContributory pension schemeAccess to discounts and benefits portalShareSave SchemeCycle to Work SchemeLife assuranceHoliday Purchase SchemeEarn and Learn OpportunitiesWe reserve the right to close this vacancy if a large volume of applications are received. #J-18808-Ljbffr