Job Title

GENERAL MANAGER (OFFICE / GROUP OPERATIONS) General Manager Empowered Living Choices (ELC Group) Location: Gold Coast, QLD (with travel as required) Type: Full-time, executive leadership Help build Australias most loved and trusted disability & health group. About Empowered Living Choices Empowered Living Choices (ELC Group) is a boutique NDIS, NIISQ and TAC registered provider delivering highcomplexity supports, primarily in Supported Independent Living (SIL) and related services. Were valuesled (love, integrity, excellence), driven and deeply committed to lifting the standard of care so participants feel safe, loved, and truly at home. We are now seeking an experienced General Manager to work with the Founder & CEO to scale ELC from a highperforming provider into a national health & disability group, while protecting our culture and standards. The Opportunity This isnt a keep the lights on role. As General Manager, you will be the CEOs primary strategic and operational partner turning vision into execution, chaos into clarity, and growth into sustainable, compliant, profitable operations. You will: Lead and develop the leadership team and head office function. Own daytoday operations and assist the CEO so he can focus on strategy, growth and partnerships. Drive expansion into new markets, services and partnerships across Australia. Make sure the business can scale without burning out people, compromising quality, or losing money. If youve ever wanted to build a national group from a strong base with a valuesdriven CEO and an already successful operation this is that role. Key Responsibilities 1. Strategy & Growth Translate the CEOs longterm vision into clear 3year, 12month and quarterly plans with priorities, KPIs and owners. Identify and evaluate markets, services, acquisitions and partnerships aligned with ELCs mission. Build and maintain a growth pipeline (geographies, service types, key partners) with risk/return clearly assessed. Lead selected growth projects (e.g. new regions, service lines, integration of acquisitions) from idea to implementation. 2. Operational Leadership Lead and inspire the office and management team to deliver safe, highquality, efficient supports. Ensure rosters, staffing levels and service models align with participant needs, funding and profitability. Establish a consistent operating rhythm: daily huddles, weekly ops meetings, monthly performance reviews. Champion the use of technology and AI to reduce friction, improve documentation, and support decisionmaking. 3. Financial & Commercial Management Work with Finance to set and manage budgets, forecasts and servicelevel P&Ls. Monitor and act on key metrics and support CEO with business sustainability. 4. People, Leadership & Culture Build, coach and hold accountable a highperforming leadership and office team. Ensure clear role definitions, KPIs and performance frameworks are in place and lived. Foster a culture of accountability, psychological safety and continuous improvement where staff feel valued and participants feel loved and safe. Oversee workforce planning, performance management, retention and succession. 5. Quality, Safety & Compliance Oversee Quality & Compliance to ensure adherence to NDIS Practice Standards, NIISQ, TAC and other frameworks. Ensure incident management, complaints handling and risk management are robust, timely and welldocumented. Lead preparation for audits and accreditation, driving continuous improvement not just audit readiness. Stay ahead of sector reforms, funding changes and regulatory shifts, proactively adjusting strategy and operations. 6. Stakeholder & Partner Management Maintain strong relationships with hospitals, referrers, support coordinators, funders, regulators, developers and partners. Support (and when appropriate, stand in for) the CEO at highlevel meetings, negotiations and presentations. Represent ELC at industry forums, working groups and strategic collaborations. About You Skills & Experience Essential Senior leadership experience (GM / COO / Regional Director or similar) in NDIS, health, aged care or related human services. Proven track record scaling a multisite service business; ideally beyond ~300 staff or across multiple regions. Strong commercial and financial acumen highly competent with P&Ls, budgets, KPIs, pricing and investment decisions. Experience leading operations, people and change through growth, restructuring or complexity. Deep understanding of Australian regulatory and funding environments in disability/health (NDIS minimum; NIISQ/TAC highly regarded). Demonstrated ability to build, manage and develop highperforming leadership teams. Desirable Experience with mergers & acquisitions, integrations or turnarounds. Experience implementing technology/AI solutions in operations or clinical/administrative workflows. Relevant tertiary qualifications in business, health management, or similar. Personal Attributes & NonNegotiables Strategic and handson can think in 35 year horizons and still roll up sleeves to solve problems on the ground. Calm and decisive under pressure brings steadiness, not drama, when things get messy. Valuesdriven genuinely cares about people and consistently lives ELCs values (especially when decisions are hard). Datainformed, humancentred uses numbers, dashboards and evidence to guide decisions without losing sight of people. Accountable and transparent owns outcomes, communicates clearly, and doesnt hide from hard truths or tough conversations. Growth mindset sees challenges as opportunities, learns fast, adjusts and helps others grow. Low ego, high standards able to challenge and be challenged, focused on what is best for participants, staff and the organisation. If you are looking for a comfortable maintenance role, this is not the right fit. If you are excited by building, improving and scaling it might be. Whats On Offer An opportunity to shape and scale a valuesdriven disability & health group with a strong foundation. Significant autonomy to help design and lead the operating model, leadership structure and growth roadmap. Competitive executive remuneration package (including performancebased incentives to be discussed with shortlisted candidates). Gold Coast lifestyle with meaningful, measurable impact on some of Australias most vulnerable people. How to Apply Please email the CEO directly at ********@empoweredlivingchoices.com.au with your CV and a statement on: Why you are the right person for the role Your proudest moment in your career The biggest lesson you have learnt and why #J-18808-Ljbffr