Job Title

Permanent / Continuing, full-time appointmentLevel 6 / 7 : $94,998 - $117,633 + 17% SuperannuationThe Future Students and International Engagement Division at the University of Wollongong (UOW) plays a pivotal role in shaping the student journey from first enquiry through to enrolment. Operating within the Deputy Vice-Chancellor (Growth and Global) portfolio, the division is dedicated to delivering exceptional services and experiences for prospective students across UOWs Australian campuses.We are seeking a dynamic and experienced Future Students Service Centre Manager to lead the coordination and management of UOWs primary contact centre for future student enquiries. This role is responsible for overseeing inbound service and outbound sales operations, ensuring the delivery of high-quality services and conversion activities that support student recruitment, events, and communications.Reporting to the Associate Director, Engagement and Conversion, the Future Students Service Centre Manager will foster a culture of continuous improvement, drive innovation, and embed a student-centred approach across the team. The successful candidate will demonstrate strong leadership, operational management, and data-driven decision-making skills, with the ability to set and deliver against KPIs in a high-volume, fast-paced environment. This is a student-facing role requiring on-campus presence, with opportunities for flexible work arrangements during session breaks.How to ApplyClick on the Apply Now button at the bottom of the advertisement. Youll be prompted to submit a resume, and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description. #J-18808-Ljbffr