Job Title

OverviewJoin to apply for the Head of Service Delivery role at MUFG Pension & Market ServicesA global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.Are you a visionary leader with a passion for delivering exceptional customer experiences? Do you thrive in complex, high-impact environments where strategy meets service excellence? If so, MUFG Retirement Solutions invites you to take the helm as our next Head of Service Delivery.Reporting directly to the Client Delivery Executive, youll lead a dynamic team dedicated to delivering outstanding service to our client and its members. As a key member of the Client Delivery Senior Leadership Team, youll shape and execute a multi-channel, member-centric strategy that drives operational excellence, innovation, and trust.This is more than a leadership roleits a transformation opportunity. Youll empower your team to evolve into multi-skilled experts, accountable for end-to-end member journeys, including complex demands such as guidance and allowable advice.Key ResponsibilitiesDefine and deliver a future-focused service strategy aligned with Rests objectivesBuild strategic partnerships across MUFG RS and Rest to drive innovation and alignmentChampion continuous improvement and embed best practices across service deliveryOversee financial performance, resource planning, and workflow managementLead technology and operations projects to enhance service capabilitiesEnsure timely, accurate client updates and resolution of operational issuesInspire and develop high-performing teams through coaching, engagement, and accountabilityFoster a culture of collaboration, learning, and member-centricityDrive employee experience initiatives using data-driven strategiesEmbed a proactive risk and compliance cultureEnsure adherence to regulatory frameworks and information security standardsMitigate operational risk through robust incident management and controlsWhat You Bring5+ years in senior leadership roles within customer operations or service deliveryDeep expertise in superannuation legislation and administration servicesProven ability to lead transformation and deliver value-added servicesExceptional communication, stakeholder engagement, and analytical skillsConfidence interacting with C-level executives and navigating complex environmentsA strategic mindset with a passion for quality, integrity, and member outcomesWhy MUFG?At MUFG Retirement Solutions, were driven by purpose, powered by people, and committed to excellence. Youll join a values-led organisation where your leadership will shape the future of member experience across one of Australias largest superannuation funds. #J-18808-Ljbffr