Job Title

General Manager Operations This is a rare chance to step into a true operational leadership role where youll shape the strategy, build the systems, and lead the growth of two highperforming financial services businesses poised for national expansion. About the Opportunity Our client is a rapidly growing financial services group with operations across residential mortgage broking and commercial/development finance. With strong growth underway and further expansion planned, we have been engaged to identify an exceptional General Manager (COOlevel) to lead operational performance, scale systems and teams, and support the next phase of strategic growth. The Role This is a senior leadership position overseeing two complementary divisions: Residential Mortgage Broking Commercial, Development & Business Finance The successful candidate will build scalable operational foundations, strengthen commercial performance, and enable the founders to focus on strategic relationships and deal execution. Key Responsibilities Strategic & Commercial Full accountability for P&L performance across both business units Financial modelling, cost allocation, and margin improvement Commercial decisionmaking to drive growth and efficiency Operations Design and management of endtoend operational processes Recruitment pipelines and workforce planning Implementation of CRM, workflow systems, and automation Development of compliance, risk, and governance frameworks Performance reporting and data integrity oversight People & Culture Build and develop highperforming teams Develop leadership capability across divisions Address underperformance proactively and constructively Foster a culture of pace, accountability, and clientfirst service Ideal Candidate Senior leadership experience with direct P&L responsibility Demonstrated ability to scale teams and build recruitment pipelines Strong understanding of mortgage broking operations and lending Proven capability in systems implementation and optimisation Experience with risk, compliance, and governance Success working in SME or founderled environments Commercially sharp with strong people leadership skills Handson, resilient, and comfortable working with strong sales personalities If you think this could be the role for you, please apply now! Or if you have any questions, please contact Sarah Roberts on 0468022388. #J-18808-Ljbffr