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Service Delivery Manager - Finance and OperationsJoin or sign in to find your next jobJoin to apply for the Service Delivery Manager - Finance and Operations role at Fusion5Service Delivery Manager - Finance and OperationsJoin to apply for the Service Delivery Manager - Finance and Operations role at Fusion5Direct message the job poster from Fusion5Drive outcomes, build trust, and grow your career with Fusion5Own client relationships and lead service delivery successJoin a leading Transformation PartnerAt Fusion5, we empower organisations to go beyond - delivering connected solutions across business applications, AI, cloud, and security. We''re seeking a proactive and commercially savvy Service Delivery Manager - Finance & Operations to join our Customer Success team located in Melbourne, Sydney or Brisbane.You''ll play a pivotal role in managing service delivery across a portfolio of clientscoordinating BAU support, overseeing projects and work orders, and ensuring our service agreements deliver value. As the key contact post-implementation, you''ll become a trusted advisor, driving continuous improvement and lasting client relationships.What You''ll Be DoingLead daily service delivery for assigned clients, ensuring smooth operations and satisfactionManage work orders, project coordination, and PartnerPlus contractsFacilitate regular client meetings and maintain effective communication strategiesOversee incident management, SLA compliance, and reporting activitiesCollaborate with internal teams to ensure optimal resource utilisation and delivery outcomesIdentify opportunities for upsells, renewals, and service enhancementsSupport business development and promote Fusion5''s Connect programmeWhat You BringYou''re a confident communicator, natural collaborator, and service-focused professional who thrives in fast-paced, client-facing environments. You''re known for your ability to manage complexity with calm precision while building trust and driving value.Demonstrated experience in managing professional services delivery across multiple clientsStrong grasp of SLAs, KPIs, and service metrics in a commercial settingSkilled in stakeholder engagement, issue resolution, and continuous improvementTertiary qualification in Business, Technology, or a related fieldCertifications in ITIL, PMP, or Agile (preferred)Familiarity with PSA tools or project systems (e.g. Jira, Mavenlink, MS Project)Why Join Fusion5?Our people are at the heart of everything we do. We invest in your growth, wellbeing, and success through a comprehensive offering that supports your career and life:Individual Performance and Development PlansProfessional Self-CareDiversity and InclusionSocial Connection and RecognitionEnvironment and CommunityReady to deliver impact? Join Fusion5 and be part of a team that''s transforming businesses through service excellence, innovation, and strong client partnerships.Seniority levelSeniority levelAssociateEmployment typeEmployment typeFull-timeJob functionJob functionConsulting, Customer Service, and Information TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Fusion5 by 2xSign in to set job alerts for Service Project Manager roles.Service Delivery Manager NSW (Managed Services)Sydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoProject Manager HVAC Mechanical Services (Sydney, $5M$10M Projects)Greater Sydney Area A$160,000.00-A$180,000.00 3 days agoBotany, New South Wales, Australia 3 months agoBotany, New South Wales, Australia 3 months agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 2 weeks agoLearning Program Manager, Delivery Services ACES LearningSydney, New South Wales, Australia 57 minutes agoSydney, New South Wales, Australia 1 month agoTechnical Delivery Manager Finance Transformation & AutomationSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 2 weeks agoLearning Program Manager- 12 months, Delivery Services ACES LearningSydney, New South Wales, Australia 57 minutes agoSydney, New South Wales, Australia 3 days agoEnvironment Manager - Technical DeliveryEast Ryde, New South Wales, Australia 5 hours agoStrategic Procurement Manager, Delivery ServicesManager, Strategy, Planning, Programs and EvaluationParramatta, New South Wales, Australia A$149,739.00-A$173,174.00 2 weeks agoStrategic Sourcing Manager, Delivery ServicesAptitude Software - Service Delivery ManagerEnvironment Manager - Technical DeliverySydney, New South Wales, Australia 2 weeks agoManager - Tech, Strategy and TransformationSydney, New South Wales, Australia 3 weeks agoMillers Point, New South Wales, Australia 6 days agoLearning Manager, Delivery Services ACES LearningSydney, New South Wales, Australia 2 days agoIngleburn, New South Wales, Australia 2 weeks agoAsia Pacific Leader - Tailings and Mine Waste EngineeringNorth Sydney, New South Wales, Australia 2 days agoIT Recruitment Business Development ManagerSydney, New South Wales, Australia 2 weeks agoEY Parthenon - Senior Manager Business ValuationsSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 5 days agoSilverwater, New South Wales, Australia A$120,000.00-A$150,000.00 3 weeks agoSt Leonards, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 weeks agoWere unlocking community knowledge in a new way. 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