Job Title

Competitive salary + NFP salary packaging options Champion personcentred service delivery, build a thriving direct care workforce, and help shape a national model of care that empowers people to live at home for life. Not-forProfit | Newly Created Senior Leadership Role | Flexible Location (VIC/NSW) About the role This newly created positionHead of Service Delivery, Direct Careis a strategic and operational leadership role responsible for the quality, effectiveness, and growth of our inhome aged care and transitional care services. Reporting to the General Manager, Client Services, you will lead the transformation and expansion of our direct care model, ensuring services are personcentred, financially sustainable, and aligned with our new model of care. You will shape workforce structures, embed best practice, and build service capability to meet the evolving needs of older people and those transitioning between care settings. This is a highimpact role at a pivotal time, offering the opportunity to design how services are delivered nationally and influence the future direction of our organisation. Key areas of focus for this role include: Operational Excellence Strategic Growth Quality, Safety & Continuous Improvement Stakeholder Engagement About you Were looking for a highly capable leader who brings: Significant experience leading service delivery in aged care, community services, health or related sectors, delivering results in complex environments Deep understanding of personcentred care and its operational application Proven ability to lead multidisciplinary teams through organisational change and service redesign Strong knowledge of aged care funding frameworks, compliance, and quality systems Exceptional communication, partnership building and problemsolving skills Strategic thinking, analytical capability, and a passion for innovation Tertiary qualifications in Health, Aged Care, Community Services, Management or Business Administration Experience managing subcontracted service models, transitional care, hospital discharge pathways or integrated care environments Postgraduate qualifications in Leadership, Business Administration or Change Management Relevant qualifications in personcentred care, Dementia care or quality systems. To be considered for this role you must have full Australian working rights, current Police & Working with Children Checks we can arrange police checks for successful candidates. Our selection process also includes psychometric assessment. Why Care Connect? At Care Connect, youll join a passionate NFP driven by purpose, not profit. You will: Lead a highprofile, organisationshaping portfolio Drive innovation in a rapidly evolving national home care landscape Help build a service that truly empowers older Australians to live well at home Work with valuesaligned colleagues committed to collaboration, respect and excellence Enjoy flexible working arrangements and opportunities for professional development Access generous NFP salary packaging benefits to increase your takehome pay Ready to create lasting impact? Join a trusted notforprofit thats redefining how care is delivered in Australia. Apply now To lead the next phase of growth for our Direct Care workforce and help bring our purpose to life: enabling people to live happily at home for life. To request a position description or for a confidential discussion, please contact Karen Hemsley Talent Acquisition Lead at [email protected]. We understand the benefits that a diverse workforce brings to our diverse community of clients. Care Connect is an inclusive, Equal Opportunity employer. We encourage applications from all members of the community including: First Nations peoples, people with culturally & linguistically diverse backgrounds, LGBTQI+, mature aged and people living with disability. We will not consider any unsolicited resumes from recruitment agencies thank you. #J-18808-Ljbffr