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Join to apply for the Senior Business Analyst role at NSW Department of Customer ServiceJoin to apply for the Senior Business Analyst role at NSW Department of Customer ServiceNSW Department of Customer Service provided pay rangeThis range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$125,693.00/yr - A$138,510.00/yrSenior Business AnalystClerk Grade: 9/10, base salary starting at $129,464 - $142,665 plus superannuationEmployment Type: Temporary 12-month opportunity, full-timeOffice Location: Sydney-McKell with flexible working supportedThis role sits within the Strategy & Business Case team within the Strategy, Commercial and Risk DivisionAbout the team:The Strategy & Business Case team creates and executes strategies, assesses market trends, secures funding and drives innovation to help shape Telco''s future and ensure its long-term success. The primary purpose of this role is to develop financial models and conduct analysis to support delivery of the Public Safety Mobile Broadband (PSMB) Business Case and other key strategic initiatives.Your day-to-day:Develop financial and business case modelling, cost and benefit analysis and provide analytical solutions for projects including Return on Investment (ROI), Net Present Value (NPA) and Cost-benefit Analysis (CBA)Analyse and interpret data to draw meaningful insights and drive assumptions to support informed decision makingLiaise with subject matter experts and stakeholders to identify opportunities offering insights, validating assumptions, and influencing outcomes Support the decision-making processes, using outstanding technical and commercial skills on strategic projectsUtilise communication skills to present outcomes and make recommendationsSupport the development and delivery of business cases and proposalsTo be successful in this role, you will demonstrate:Demonstrated experience and familiarity with business process mapping and process improvement frameworks, business case development, system and best practice methodologies in a commercial environment and/or the public sector.Proven analytical and financial modelling skills with the ability to interrogate large datasets to contribute to the delivery of actionable insights to a range of stakeholders.Familiarity with government processes or telecommunications sector is desirable.Excellent written and verbal communication skills, with strong stakeholder engagement and the ability to communicate complex information clearly.Attention to detail, and the ability to work independently and manage competing deadlines in a dynamic environment.Tertiary qualifications in the field of finance/accounting/business or equivalent (essential) and CA or CPA accreditation (desirable).To Apply:Please click ''Apply'' and follow the steps to submit your application online for review.Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuationFor enquiries relating to recruitment please contact Katerina Xenos via [email protected] the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Closing Date: Thursday, 14th August 2025 at 9:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusive workplaceThe strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.For more information, please visit:Information on some of the different types of disabilitiesInformation on adjustments available for the recruitment processSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeTemporaryJob functionJob functionOtherIndustriesTelecommunicationsReferrals increase your chances of interviewing at NSW Department of Customer Service by 2xGet notified about new Senior Business Analyst jobs in Sydney, New South Wales, Australia.Millers Point, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 2 months agoSydney, New South Wales, Australia 2 weeks agoSurry Hills, New South Wales, Australia 2 days agoGreystanes, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia A$800.00-A$800.00 2 weeks agoSydney, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 1 day agoSenior Business Analyst - Improvement and OptimisationSydney, New South Wales, Australia A$130,705.00-A$157,430.00 3 days agoSenior Business Analyst - ERP TransformationMillers Point, New South Wales, Australia 6 days agoGreater Sydney Area A$130,000.00-A$160,000.00 1 week agoSydney, New South Wales, Australia A$90.00-A$100.00 1 day agoSydney, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 1 day agoSydney, New South Wales, Australia A$150,000.00-A$170,000.00 3 weeks agoMascot, New South Wales, Australia 1 day agoParramatta, New South Wales, Australia A$129,464.00-A$142,665.00 2 weeks agoSydney, New South Wales, Australia A$150,000.00-A$170,000.00 3 weeks agoChatswood, New South Wales, Australia 6 days agoWere unlocking community knowledge in a new way. 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