Job Title

Senior Product Manager - Enterprise Identity & Access Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcares capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral and Monash Health, among others. The Role Were looking for a Senior Product Manager to lead our Enterprise Identity & Access work. Youll own strategy and delivery for SSO, ReBAC, SCIM, finegrained authorization (FGA), and Auth0 integration the foundational systems that enterprises expect before adopting Heidi at scale. This isnt just about the plumbing. Youll also shape how admins and clinicians experience identity at Heidi designing seamless selfservice onboarding, advanced admin controls, and security features that make IT teams confident and clinicians productive. Its a chance to lay down the enterprise foundations that fuel our hypergrowth, while building a platform that will scale 100 over the next few years. What youll do Define and own the strategy and roadmap for Enterprise Identity & Access. Deliver enterpriseready capabilities across SSO, ReBAC, SCIM, FGA, and admin controls. Partner with customers and security teams to translate compliance needs into delightful user and admin experiences. Collaborate with Engineering and Design to validate feasibility, run spikes, and ship features fast. Integrate with Okta, Entra, Auth0, while building scalable infra to power Heidis enterprise future. Set and track adoption, reliability, and security metrics to measure impact. What we will look for 5+ years PM experience, with at least 2+ in identity, IAM, or enterprise security products. Strong understanding of SAML, OIDC, OAuth2, SCIM and how they translate to enterprise customer value. Proven track record shipping enterprise identity features (SSO, ReBAC, provisioning, admin UX). Ability to influence and rally crossfunctional stakeholders to deliver outcomes fast. Platform mindset build for scale now, not patch later. Bonus: experience in healthcare, regulated industries, or enterprise SaaS infra. If wed worked together the last 6 weeks, youd have Shipped an MVP SSO integration for a major health system and iterated based on IT admin feedback. Drafted a product brief for role hierarchies and advanced admin capabilities that got both Eng and Design excited. Shadowed a hospital IT team to see firsthand how identity controls affect clinician onboarding. Zerobased a strategy doc outlining Heidis identity vision and 2quarter roadmap. Jumped into a customer call to unblock a provisioning edge case and closed the loop quickly with Eng. The Way We Work 1. Build to Last We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day. 2. Own Your Practice Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together. 3. Move Fast, Stay Steady We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make. 4. Make Others Better Honest feedback, steady support, and shared growth keep our teams improving together. Why you will flourish with us ? Flexible hybrid working environment, with 3 days in the office. A generous personal development budget of $500 per annum Learn from some of the best engineers and creatives, joining a diverse team Become an owner, with shares (equity) in the company, if Heidi wins, we all win The rare chance to create a global impact as you immerse yourself in one of Australias leading healthtech startups If you have an impact quickly, the opportunity to fast track your startup career! Seniority level / Employment type / Job function / Industries Seniority level: MidSenior level Employment type: Fulltime Job function: Product Management Industries: Software Development and Hospitals and Health Care Location: Sydney, New South Wales, Australia #J-18808-Ljbffr