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Principal Claims Consultant - Group Insurance 1 day ago Be among the first 25 applicants. As one of Forbes 2024 Worlds Best Employers and Fortunes Worlds Most Admired Companies for 2025, Zurich a leader in the insurance industry is on a journey towards a brighter future. Join us on this thrilling journey as we work towards our vision of becoming Australia''s leading digital insurer. Role Overview As a Principal Claims Consultant, you will act as a technical expert, guiding claims teams to ensure best practices and high standards that drive customer satisfaction. This role involves providing expert advice on complex claims, policy adherence, product knowledge, upskilling our new starters, and overseeing decisions. Building strong relationships with internal and external stakeholders is essential. Responsibilities: Support the Group Claims team by driving claim duration initiatives through proactive file reviews. Review audit results on behalf of the business and ensure data integrity for regulatory reporting. Facilitate adhoc walkups and referrals to Legal as required. Participate in continuous improvement projects and delegated authority reviews for individual claim consultants. Qualifications & Experience Extensive experience in Group Life Insurance claims, particularly in a technical or senior assessing role. Deep understanding of technical claims matters, including nondisclosure, Life Code obligations, relevant case law, and handling complaints. Proven ability to coach, mentor and support the development of team members. Strong communication skills and a clear, empathetic approach when explaining decisions. Commitment to staying updated on industry changes and sharing best practices. Skilled at building and maintaining robust relationships with internal teams, reinsurers, legal advisors, and external partners. Benefits 5 weeks of annual leave for permanent staff, 15 days of personal/carers leave, and access to Family Care (parental leave). Hybrid working arrangement 3 days in office and 2 days working from home. Wellbeing Programme AUD$500 wellbeing payment per year, AUD$295 new starter evoucher for workfromhome setup, and other benefits via Shine portal. Career growth through awardwinning training programs and global mobility opportunities across more than 200 countries. Volunteer and work in Green Star rated offices, and company commits to planting a tree for every new employee. Recognised employers of choice WGEA, Family Inclusive Workplace, Gold AWEI, Pride in Diversity, etc. Location: Sydney, New South Wales, Australia. Seniority level: MidSenior level. Employment type: Fulltime. Job function: Finance and Sales. Industry: Insurance. Zurich is an equal opportunity employer. We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application. Apply today to start your adventure! #J-18808-Ljbffr