Job Title

En Gold is a designled furniture brand built on craftsmanship, natural materials and thoughtful design. We operate as a lean, founderled business, and we are now hiring a Head of Operations to lead and stabilise our Australian operations across warehouse, gallery, logistics, client care and internal support teams.This is a handson operational leadership role, not a corporate desk job. You will lead department managers, bring structure, strengthen accountability, and ensure the entire Australian operation runs smoothly and consistently.Were looking for someone who thrives in smallteam environments where they can create clarity, lift performance, and have immediate impact.WHAT YOU WILL OWNLead the Warehouse Manager, Gallery Manager, Client Care Lead, Admin/Finance Support and Logistics/Dispatch Lead.Set clear expectations, KPIs and priorities.Coach and develop managers.Address performance issues early and decisively.Hire, onboard and restructure as needed.Build capability across the team, not run their departments for them.2. Oversee All Australian Operations (HighLevel)Ensure warehouse, gallery, dispatch and client care operate at high standard.Identify operational gaps and ensure managers implement solutions.Drive crossdepartment collaboration and communication.Keep founders informed with clear reporting and visibility.Build a performancedriven culture.Ensure managers hold their teams accountable.Handle escalated people issues.Establish structure, reporting lines and SOPs.Remove dysfunction before it damages operations.4. Operational Planning & ExecutionTranslate founder direction into operational action.Plan staffing, resourcing and workflow needs across Australia.Support product launches, gallery changes and operational shifts.Identify risks and implement preventative systems.Improve efficiency, accuracy and communication across all teams.5. Reporting & CommunicationWeekly operational reporting to founders.Track KPIs across all departments.Ensure operational clarity, visibility and alignment.Support decisionmaking through accurate information flow.WHO YOU AREA strong operator with backbone, clarity and leadership maturity.712 years in operations leadership.Has led managers, not just frontline teams.Experience in smalltomedium businesses.Comfortable working directly with founders.Strong people leadership with a bias for accountability.Capable of stabilising messy or underperforming environments.Excellent communicator clear, direct, unflinching.Handson enough to step in, senior enough to step back.Calm, structured and decisive.This is not a role for someone who needs layers of support, avoids conflict, or is seeking a corporate environment.WHY JOIN EN GOLDReal leadership authority.Ability to reshape an entire operation.Work directly with founders on strategic and structural improvements.Handson environment where your decisions have direct impact.Opportunity to build strong teams and lasting operational foundations. #J-18808-Ljbffr