Job Title

Job Overview Newcastle Location Permanent Role Large enterprise corporate client Green Light are looking for a skilled Service Delivery Manager to join our NSW Delivery Team. This role will be a mix of Service Delivery, Systemisation, Incident Management. You will need to drive improvement, consistency and efficiency, as well as continuous improvement to the technology. Responsibilities Service Delivery & Operations Management: Ensure end-to-end delivery of IT services in alignment with ITIL best practices (Incident, Problem, Change, Request Management). Oversee daily operations of SAP ERP services (ECC, S/4HANA, or relevant modules). Incident, Problem & Change Management (ITIL): Lead major incident management for SAP and integrated systems, ensuring rapid restoration and communication. Conduct rootcause analysis and drive problem management for recurring SAP issues. Review and approve SAP change requests ensuring alignment with CAB processes. Stakeholder & Vendor Management: Act as the primary contact for business stakeholders regarding SAP service performance. Manage relationships with SAP partners, vendors, and managed service providers. Track vendor performance and ensure compliance with contractual obligations. SAP System Governance & Compliance: Ensure SAP systems adhere to governance, security, and audit policies. Coordinate SAP environment refresh, patching, upgrades, and system maintenance activities. Maintain documentation for configurations, processes, and system architecture. Requirements Previous experience working in a Service Delivery Manager role. Good skills and knowledge of the ITSM tools including Automation / orchestration (desirable). Experience in complex enterprise IT Service Delivery environments. Pragmatic, flexible and able to negotiate with a variety of teams. Experience with ERP, ideally SAP. Effective communication skills and advocacy on behalf of the customer. Newcastle based. Please reach out to Tegan Lisyak at ******@greenlightworldwide.com with any questions. (Please apply via SEEK rather than direct email.) We are an Australian onshore services company that provides technology capability across ANZ and Asia. Our services range from day-to-day operational activities, through project delivery, to more strategic and transformational programs. At Green Light, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage applications from all backgrounds and communities, and we are dedicated to providing a fair and accessible recruitment process for all candidates. During the recruitment process, if you require any accommodations or modifications please reach out to ***************@greenlightworldwide.com or call +61 9247 3799. #J-18808-Ljbffr