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Operational Services Manager - Single Digital Patient RecordJoin to apply for the Operational Services Manager - Single Digital Patient Record role at eHealth NSWOperational Services Manager - Single Digital Patient RecordJoin to apply for the Operational Services Manager - Single Digital Patient Record role at eHealth NSWGet AI-powered advice on this job and more exclusive features.This range is provided by eHealth NSW. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$166,678.00/yr - A$186,448.00/yrDirect message the job poster from eHealth NSWIT Recruitment Specialist | Passionate about sourcing & connecting top talent with life-changing opportunitiesPosition: Operational Service Manager Single Digital Patient RecordEmployment Type: PermanentFull TimeOpportunity to work from our modern Chatswood, St Leonards or Charlestown officeAttractive salary, up to $186,448 + 12% Super and annual leave loadingAllocated day off per month, salary packaging, discounted fitness passport and more!Join the team enriching health in millions of ways every day through digital innovationApplications Close: 11:59pm, Sunday 7th September 2025About the OpportunityAs an Operational Service Manager of our newly established Change, Release and Service Management stream within SDPRIA Hosting, youll lead the development and ongoing management of a portfolio of business-aligned IT services for the Single Digital Patient Record (SDPR) across its lifecycle. This role is essential to ensuring the successful onboarding, delivery and continuous improvement of this key ICT service that supports statewide health outcomes.This role offers the opportunity to shape and deliver key IT service management processes for one of NSW Healths most transformative digital health initiatives. Youll work with tools such as ServiceNow, leveraging modules like Incident, Change, Release, and Service Catalog. You will understand and work with the Common Services Data Model to ensure scalable, consistent and high-value service delivery.In this role, you will:Lead the establishment and management of SDPR platforms service portfolio, ensuring services deliver measurable value to the businessDrive the operational integration of ServiceNow for SDPR hosting to support multiple NSW Health entitiesDevelop and refine IT service management processes across their lifecycle, ensuring continuous improvementFacilitate the transition of SDPR delivery into live operations, embedding best practice service support frameworksCollaborate with stakeholders across metropolitan, regional and remote NSW to ensure services align with local and statewide needsAbout YouWe are looking for someone who:Brings extensive experience in service management within a large, complex ICT environmentHas deep expertise in ITIL disciplines across Service Strategy, Transition, Operation and Continuous ImprovementIs highly skilled at analysing and presenting complex data to inform service optimisationHolds relevant qualifications in IT Service Management or has equivalent hands-on experienceCan confidently engage with senior stakeholders to navigate competing priorities and ensure service value is realised across diverse healthcare settingsNeed more information?Check out our diversity and inclusion commitmentLearn more about Single Digital Patient RecordAbout Us Single Digital Patient Record (SDPR), NSW HealthBe part of the team leading the largest digital transformation in Australias public health history. NSW Healths SDPR program is transforming the way patient care is delivered and experienced - creating a single, secure, holistic, and integrated view of patient information across the entire state.By connecting every corner of the NSW public health system, this groundbreaking program empowers clinicians and care teams with real-time access to unified patient data - enabling safer, more transparent, and quality care for every person, anywhere.Join us now and contribute to the millions of ways we''re enriching health every day.Working at SDPROur people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:Professional growth and career developmentAllocated day off per monthSalary packagingVarious health and wellbeing programs to support our teamHow to apply Share with us your most up to date resume (up to 5 pages), highlighting your relevant skills and experience. Response to the following targeted question:Targeted Question: In 300 words or less, describe a large software platform or service where you successfully managed a team responsible for service transition and optimisation. How did you ensure organisational alignment for the team to focus on delivering the right outcomes for the business?We recognise that AI tools are increasingly being used to assist with resumes and applications. While we accept their use, were eager to see your personality and get to know the person behind the application!Role-specific enquiries: If you have any questions about the role, please contact the hiring manager Michael Ormerod on [email protected] recruitment and adjustment enquiries: If you require assistance, have any questions about the recruitment or require adjustments to the recruitment/interview process, please contact Vaaruni Narayanaiyengar on [email protected] Note:Additional informationThis recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and Business DevelopmentIndustriesHospitals and Health Care, Public Health, and IT Services and IT ConsultingReferrals increase your chances of interviewing at eHealth NSW by 2xSign in to set job alerts for Service Manager roles.Double Bay, New South Wales, Australia 1 month agoSydney, New South Wales, Australia A$120,000.00-A$135,000.00 1 day agoSydney, New South Wales, Australia 1 month agoMascot, New South Wales, Australia 2 weeks agoNorth Ryde, New South Wales, Australia 6 days agoParramatta, New South Wales, Australia 1 week agoManly Vale, New South Wales, Australia 1 week agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoCamperdown, New South Wales, Australia A$156,277.00-A$156,277.00 3 weeks agoFull Time or Part Time Customer Service Manager (Duty Manager)Ryde, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 1 day agoCasula, New South Wales, Australia 1 week agoLeichhardt, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia 3 weeks agoMascot, New South Wales, Australia 1 day agoMoorebank, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 4 weeks agoFrenchs Forest, New South Wales, Australia 2 months agoService Development Manager, Corporate ServicesCaringbah, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 1 day agoOperational Service Manager - Single Digital Patient RecordChatswood, New South Wales, Australia 6 days agoBelrose, New South Wales, Australia 2 weeks agoCustomer Service Manager (Duty Manager) Blacktown NSW 2148Blacktown, New South Wales, Australia 6 days agoSydney, New South Wales, Australia A$160,000.00-A$200,000.00 2 weeks agoWere unlocking community knowledge in a new way. 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