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Global Retail & Education Excellence Manager Get AI-powered advice on this job and more exclusive features. Direct message the job poster from IKKARI Shape the Future of Beauty & Wellness Retail About the Company IKKARI is a pioneering beauty and wellness brand inspired by Ikaria, a Greek island and blue zone. Blending science, nature, and design, we craft products and experiences that inspire vitality. We are now entering a pivotal stage of global growth and are seeking a self-motivated sales, service and customer obsessed individual to lead our retail and education excellence. This is a unique opportunity to shape how IKKARI shows up in retail and wellness experience with the world. We believe that when our people thrive, our clients feel it, because true vitality starts from within. Community is our cornerstone: a small but mighty team, united by purpose, building something larger than ourselves. We nurture growth through opportunity, collaboration and personal development, empowering each person to contribute their best. Together, were on a mission to build the worlds leading Vitality company and were looking for self-motivated retail leader and team player ready to help make it happen. About the Role The Global Retail & Education Excellence Manager will own the standard of retail across all IKKARI boutiques and vitality ambassadors. Equal parts strategist, trainer, and cultural custodian, you will design and implement the systems that deliver exceptional customer experiences, high-performing teams, and profitable operations. This is a hybrid role, combining store-based leadership (coaching, training, and boutique launches) with head office responsibility (retail frameworks, reporting, and leadership development). It is the perfect opportunity for an ambitious boutique leader to step into a brand-building, nationally influential position. Every interaction in our boutiques is an invitation: to surprise, delight, and guide someone into a more beautiful way of living. We dont just sell products, we create moments that matter. Setting a consistent high standard is key for our upcoming national rollout. If this excites you, you may be exactly who were looking for. Responsibilities Define and implement IKKARIs Retail Excellence Playbook. Covering customer experience and choreography, rituals of service, brand presentation, and store operations. Conduct regular boutique visits and audits to ensure alignment with brand standards. Continuously refine retail processes to balance hospitality and operational performance. Lead planning and execution of new boutique openings, ensuring each space is launched on time, on budget, and on brand. Partner with Head Office on design, recruitment, and activation for new store rollouts. Ensure operational readiness and service rituals are embedded from day one. Training & Development Develop and deliver training programs for Boutique Managers, Assistant Managers, and Retail Assistants. Focus on service rituals, productivity, sales conversion, and financial acumen. Mentor boutique leaders in budget management, reporting, and team development. People & Onboarding Oversee the onboarding and induction of all new boutique hires, embedding IKKARIs brand philosophy and values. Provide ongoing coaching and development for boutique leaders, building a pipeline of future talent. Partner with HR on performance management, ensuring accountability and growth. Commercial & Operational Leadership Support boutiques in delivering against sales budgets, productivity targets, and KPIs. Review financial performance across stores, identifying opportunities for improvement. Act as the link between boutiques and head office, ensuring retail insights inform broader brand strategy. About You 4+ years experience in prestige/luxury beauty or skincare (preferred) with at least 2 years in a boutique or retail store. Proven ability to lead high-performing retail teams and deliver sales results with hospitality mindset. Strong commercial and operational acumen, with experience in sales budget and store management, in excel/sheets and powerpoint/canva/slides. Passion for customer service as hospitality, creating experiences that surprise and delight. High attention to detail and natural at developing and implementing new processes continuously improved with feedback loops. Highly organised, adaptable, and comfortable working across both boutique and head office environments. A natural trainer and mentor, you thrive working alongside setting standards that inspire others and have a track record of nurturing talented retail assistants. A genuine interest in beauty, wellness, and the holistic longevity movement. Success Metrics Set the Standard: Develop and implement IKKARIs Retail Excellence Playbook, ensuring consistent, elevated customer experience across all boutiques. Lead Expansion: Oversee planning and execution of new boutique openings, delivering on time, on budget, and on brand. Train & Inspire: Build and deliver training programs that improve sales conversion, team productivity, and service rituals. Drive Performance: Monitor sales, KPIs, and inventory health, supporting boutique teams to achieve 95% of budgeted sales and maintain high audit scores. Develop Talent: Mentor boutique managers, build a pipeline of future leaders, and ensure 100% completion of onboarding and training for all new hires. Why Join Us? At IKKARI, we dont just offer jobs, we offer a chance to be part of a brand shaping the future of at the intersection of beauty & wellness. As part of our team, youll enjoy: A leadership role in Australias most visionary beauty & wellness brands. The chance to design and implement retail frameworks from the ground up. Career progression opportunities as IKKARI expands domestically and internationally. Quarterly IKKARI product allowance. 7 annual Wellness Days in addition to annual leave. Fashion discounts at Aje. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices and strive to create a workplace that reflects the communities we serve. How to Apply If you are ready to take your boutique leadership expertise into a role that shapes the future of beauty and wellness retail, send your CV and cover letter to [email protected] Expiry false #J-18808-Ljbffr