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Automation Delivery and Adoption ManagerAutomation Delivery and Adoption Manager3 weeks ago Be among the first 25 applicantsFirst Focus is Australia''s best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we''re continuing to win new clients and evolve our solutions.We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.RoleDeliver results by blending off-the-shelf platforms with custom-built automation and AI.You''ll lead the delivery and adoption of internal systems that reduce toil, speed up delivery, and deliver commercial value. Your toolkit includes both our internal dev team and a range of off-the-shelf SaaS platforms like Pia, CloudRadial, Power Automate, UiPath, and Azure OpenAI.This is a leadership and delivery role focused on turning automation potential into business outcomes. You''ll manage a small, talented team, drive adoption, model ROI, and ensure the right mix of build vs buy.DutiesDelivery Leadership: Own the roadmap across internal platforms - including both off-the-shelf and custom-built solutions. Guide the PM in backlog management, remove blockers, and ensure timely deliveryTeam Management: Lead and coach a team of 5-7 engineers. Support their growth through structured 1:1s, feedback, and personal development planningAdoption & Change: Ensure solutions (built or bought) actually get used. Roll out adoption plans including internal comms, metrics, training, and follow-up to hit 80%+ active usage within 90 daysBuild vs. Buy Judgement: Evaluate whether to customise, extend, or replace existing systems. Lead rapid scoping, proof-of-concepts, and ROI modellingTechnical Oversight: Ensure secure, API-first, scalable architecture, whether implementing off-the-shelf tools or building in-houseCommercial Discipline: Make value-based decisions. Align all work to commercial returns, staff efficiency, or customer outcomesRequirementsWhat You BringExperience delivering internal systems and automation projects, ideally in an MSP or SaaS-heavy environmentProven team leadership experience, growing, mentoring, and managing engineersStrong understanding of Agile delivery, system ownership, and change managementCommercial focus, confident in ROI modelling, licensing decisions, and impact-led prioritisationTechnical fluency with APIs, integration design, and security best practicesClear playbook for driving adoption, not just shipping featuresBonus: familiarity with platforms like Pia, CloudRadial, Power Automate, UiPath, Azure OpenAI, or ConnectWise ecosystemWhat Success Looks LikeTeam performance: The team is engaged, delivers consistently, and staff turnover is lowFeature adoption: At least 85% of intended users are actively using new features within 90 days of releaseReturn on investment: Each project delivers a clear, measurable benefit within 12 monthsSprint delivery: At least 85% of the planned work is completed each sprintBenefitsFirst Focus'' values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:A competitive salary as part of a great packageAll employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellorsFirst Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangementsNever Stop Growing'' is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for exams when you pass but will also give you a pay rise for achieving certs (conditions apply, of course)Staff are encouraged to take advantage of our weekly internal training sessions and libraryOpportunities for personal and professional development with our FastTrack mentor, Leadership Lab and Leadership Academy training programsWe have our very own MAD (making a difference) Council, focusing on equality, charity, and the environmentOption of a Tesla company car as part of your ongoing employment package (conditions apply)Regular social events and a great team culture!Profit share as loyalty incentive for long termersFirst Focus welcomes applications from Neurodiverse candidates. 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