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Do you enjoy helping people? We are looking for a friendly and enthusiastic person to join our team as a Home Claims Digital Consultant. In this role, you will help customers with their home insurance claims and provide excellent service via digital channels such as web chat and email. If you like building relationships, solving problems, and giving great service, this job is perfect for you! As a Home Claims Digital Consultant, you will be the main person customers talk to when they make a claim. You will manage the whole process, from beginning to end and decide whether a claim should be accepted or not. What are we offering? What''s great about this job is that you''ll be part of a supportive team that believes in working together to give our customers the best possible experience. The position on offer is full time (37.5 hours per week) on a rotational rostering basis. Our current hours of operation are 6:00am to 6:00pm Monday to Saturday with a requirement to work the Saturday once every 7 - 8 weeks. Responsibilities Work with outside experts to manage the claims process. Review reports and documents to make decisions about claims. Build good relationships with customers and colleagues. Solve problems and handle conflicts. Manage your time and work well under pressure. Provide prompt, friendly, and professional support to customers via web chat, email, and social media. Communicate clearly with customers and with easytofollow instructions Manage multiple chats at one time which can include researching account activity and notes, troubleshooting issues, providing supporting help documentation and other tasks as required. What are we looking for? Good customer service skills and the ability to build relationships. Experience using Genesys software Good written and spoken communication skills. Ability to manage your time and prioritise tasks. Experience with solving problems and handling conflicts is helpful. Strong written communication skills with excellent grammar and attention to detail. Typing speed for 55+ words per minute and strong computer literacy skills. Ability to quickly comprehend written communication, gather relevant details to fully understand customer needs, to steer conversations efficiently towards positive outcomes. Confidence in managing multiple chats and tasks across live chat platforms and other computer applications. Location This role is based at our North Lakes Office, local shops, cafes and restaurants within walking distance. Benefits Extra leave Enjoy additional leave days on us! Youll receive a paid ME day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year. Paid parental leave We support our new parents with paid parental leave and other benefits. Workplace giving If youre passionate about a cause, then we are too we offer workplace giving and well dollar match your donations to registered charities. Development opportunities Were championing your development with internal programs and access to a wide range of online courses. Employee discounts Youll receive discounts on Budget Direct insurance products. Reward and recognition We reward high performance with employee recognition, reward and incentive schemes. Onsite facilities Theres excellent endoftrip facilities on offer and private spaces for nursing mothers. Get social Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites. Perks App Access to an employee benefits and discounts app called Perks offering your great discounts, offers and programs across a range of areas. About us At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multiaward winning brand Budget Direct and our partnership with leading brands - Qantas, ING and Virgin Money. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of high performance with high integrity underpins our values and the way we interact with our customers, the community and each other. Were excited about the future and were always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australias best insurer! If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. Note to recruitment agencies We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes. Safety notice Be careful Dont provide your bank or credit card details when applying for jobs. Dont transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr