Job Title

As our new Fraud Team Leader, you will lead, mentor, and manage a team of Fraud Investigators, ensuring the effective and efficient detection, prevention, and investigation of fraudulent activity against the organisation. This role is pivotal in safeguarding the organisation, protecting our customers from financial crime, and maintaining the integrity of our systems and services. Key Accountabilities: Lead the investigations team to deliver optimal claims & operating cost outcomes, high level customer service in a strong control environment including maintaining regular reporting and monitoring of team including monthly KPIs Maintain and operate within appropriate investigation and complaints operational frameworks, plans and management strategies Contribute to the effective management of fraud detection methodologies and typologies Lead education programs across Auto & General to increase fraud referrals into Investigations Deliver results through effective leadership, direction, coaching and technical expertise Monitor and manage incoming work volumes ensuring service levels are achieved Provide constructive feedback & address any performance issues individually Identify and champion process improvement to assist in achievement of claims targets Provide technical guidance and act as an escalation point on potential fraudulent claims and complaints Promote a high-performance culture through staff engagement and productivity Maintain effective claims resolution strategies whilst delivering on high levels of service Demonstrating collaborative engagement with key external and internal stakeholders What experience youll bring: Minimum 2 years experience in people leadership, ideally within a fraud/AML/KYC environment along with a working knowledge of Claims Insurance business and processes including the General Insurance Code of Practice is preferred Relevant experience in customer resolution & complaints management A proactive & energetic approach to help drive the business forward along with a demonstrated aptitude to multitask in a fastpaced/dynamic environment, with the ability to work proactively, autonomously and meet tight deadlines Excellent relationship development skills, and able to build relationships with all stakeholders Location: North Lakes or Kawana Waters - Save the long commute to Brisbane and work for a growing company close to home! Options for extra leave - Enjoy additional leave days on us! Youll receive a paid ME day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year and benefit from flexible work arrangements. Paid parental leave - We support our new parents with paid parental leave and other benefits. Award Winning Workplace Giving Program - If youre passionate about a cause, then we are too we offer workplace giving and well dollar match your donations to registered charities. Development opportunities - Were championing your development with internal programs and access to a wide range of online courses. Employee discount - Youll receive discounts on Budget Direct insurance products. Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes. Onsite facilities - Theres excellent endoftrip facilities on offer and private spaces for nursing mothers. Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites. Perks App - Access to an employee benefits and discounts app called Perks offering your great discounts, offers and programs across a range of areas. About us: Auto & General (A&G) is the fastest growing major Motor and Home insurer in Australia. We provide insurance products and solutions to safeguard a brighter future for our customers, delivered through our multi awardwinning brand Budget Direct and partnerships with leading brands - ING, Qantas and Virgin Money. Our range of general insurance products protect customers most valued possessions on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance. Our culture of high performance with high integrity underpins our values and the way we interact with our customers, the community and each other. Were excited about the future and were always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australias best insurer! If this sounds like you, apply today. Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all. #J-18808-Ljbffr