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Manager Business Process & Analysis PracticeJoin to apply for the Manager Business Process & Analysis Practice role at icare NSWManager Business Process & Analysis PracticeJoin to apply for the Manager Business Process & Analysis Practice role at icare NSWEngaging senior leader with experience in business analysis and the implementation of organisational process management practices.An expert in business analysis, process management and Lean Sigma/DMAIC.About the RoleWorking in a matrix model, the Manager of the Manager Business Process & Analysis Practice (MBPAP) leads the process and business analysis practice for the enterprise. The role is focused on delivering high quality BA and BP services to programs of work, enhancing process management and business analysis capabilities and delivering a new Process Management Strategy. The Manager will play a key role in driving governance, assurance, continuous improvement and optimisation initiatives that align with the strategic direction of the organisationA corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programsComprehensive learning and development supportaligned to icares Core Capabilities.Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual AwardsAccess to our Employee Assistance ProgramDutiesIts an exciting time at icare where no two days are the same; as a Manager, Business Process & Analysis Practice you will:Strategic leadership & visionDefine the overall strategy for the process and business analysis practice, in line with enterprise strategic objectivesEnsure initiatives contribute to the achievement of strategic objectives and defined benefitsChampion a data-driven, process centric culture that enables informed decision making and seamless deliveryGovernance, compliance and assurance oversightEstablish and maintain governance frameworks and procedures, ensuring consistency, accountability and compliance across process and business analysis practicesOversee adherence to regulatory and operational risk management requirements, internal policies and industry best practicesEnsure risks related to process failures, inefficiencies or non-compliance are proactively identified and appropriately managedProcess & business analysis insights & optimisation enablementGuide teams in leveraging process insights, data analytics and business analysis to identify opportunities for improvement and innovationEnsure business analysis frameworks support strategic planning, operational effectiveness and informed decision makingAlign process optimisation initiatives with business needs, ensuring they are backed by thorough analysis and deliver measurable valueSupport digital transformation by integrating automation, emerging technologies and data driven insights.Stakeholder engagement and change leadershipOperate as a role model leader for end-to-end process management and business analysis practices, nurturing a culture of operational excellenceEngage with senior leaders and key stakeholders to drive process and business analysis excellenceInfluence senior stakeholders to prioritise and invest in business analysis and process improvementEnsure the effective communication and adoption of process frameworks, procedures and improvements across the organisationPerformance management and reportingDefine and track key metrics for process efficiency, compliance and business analysis performanceEnsure transparent reporting on process and business analysis performance to senior leadership and governance bodiesContinuously refine analysis methodologies based on evolving business needs and insightsTeam development and resource managementProvide leadership, mentorship and professional development opportunities for the teamEnsure the team have the right tools, skills and methodologies to execute their responsibilities effectivelyPromote a culture of innovation, continuous learning and best practices in process management and business analysisWork with delivery partners to ensure projects are appropriately resourced to complete process and business analysis tasks; manage the recruitment, on-boarding and off-boarding process.Skills & ExperienceExtensive leadership and people management capability (3-5 years minimum)Extensive experience in business process management/process miningExtensive experience working in or with risk and compliance - a sound knowledge of operational risk management.Expert in Microsoft Office suite (including Visio, Word, Excel, Access, SharePoint, Project, and Teams).Expert with Lean Sigma/DMAIC.Experience working in the Insurance/Worker Compensation industry preferred, but not essential.Previous experience in a centralised process function preferredCultureWe know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our peoples development so the people of NSW can thrive.About the CompanyOur purpose is to care for the people of New South Wales, building confidence and trust so our communities can thrive. As NSWs agency of insurance and care, in the past year we insured 338,000 businesses, covering four million workers and supporting 92,000 workers with injuries. We cared for over 1,800 people severely injured on our roads and supported more than 5,450 impacted by a dust disease. We helped 775 homeowners, insuring $20.9 billion in residential projects, and continue to protect $436 billion in NSW Government assets including iconic landmarks the Sydney Harbour Bridge and Opera House. icare continues to refine and transform how we deliver services to improve experiences for those we serve.For more information about icare visit our websiteicare operates a direct sourcing model so no agency introductions will be acceptedWe are aCircleBackInitiative Employer - we commit to respond to every applicantA talent pool may be created through this recruitment process.If you are an employee of icare please apply via Hugo to submit your application. We want to support you with the next step in your career.Please note that you must be an Australian citizen, permanent resident of Australia, New Zealand citizen with a current New Zealand passport or have unrestricted working rights to apply for this role.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProject ManagementIndustriesInsuranceReferrals increase your chances of interviewing at icare NSW by 2xSign in to set job alerts for Business Analysis Manager roles.Senior Manager, Business Insights & AnalyticsSydney, New South Wales, Australia A$160,000.00-A$230,000.00 1 day agoSydney, New South Wales, Australia 6 days agoEastwood, New South Wales, Australia 1 week agoBaulkham Hills, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 5 months agoGreater Sydney Area A$110,000.00-A$115,000.00 1 day agoDeal Analytics - Manager, Transaction ServicesSydney, New South Wales, Australia 11 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoExecutive Manager- National Data AnalyticsNorth Sydney, New South Wales, Australia 4 weeks agoSydney, New South Wales, Australia 2 days agoDigital Performance & Optimisation Senior ManagerSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 16 hours agoSydney, New South Wales, Australia A$170,000.00-A$200,000.00 6 days agoSydney, New South Wales, Australia A$110,000.00-A$130,000.00 11 hours agoSydney, New South Wales, Australia 1 day agoHuman Resources Business Partner (12m FTC)Sydney, New South Wales, Australia 5 days agoChapter Area Lead(Executive Manager) - Deep Learning, Gen AI and Agentic AISydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia A$75,000.00-A$85,000.00 2 weeks agoSydney, New South Wales, Australia 14 hours agoManager Everyday Business Banking FinanceSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSenior Manager, Data Analytics ConsultingSydney, New South Wales, Australia A$160,000.00-A$200,000.00 17 hours agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 6 hours agoWere unlocking community knowledge in a new way. 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