Job Title

Location: Bowral, NSWEmployment Type: Full-timeReporting to: Owners Operations Manager Franquette Hospitality Group is a growing collection of French inspired venues in the Southern Highlands, including Franquette Crperie, Franquette Soire and the newly opened Lucette Bistro. Weve built a reputation for warm hospitality, high standards and an atmosphere that feels authentic and inviting. With a 4.9 Google rating across 880+ reviews, and a fast growing events and catering arm, were entering a significant new chapter. What Youll Be Doing Oversee the operational and financial performance of all venues, ensuring consistency, strong service culture and profitability Support restaurant managers with steady day-to-day leadership Act as the first point of contact for communication across our 45+ strong team, keeping information flowing clearly Establish clear goals and success measures, helping managers understand expectations and track performance Maintain and refine operational systems, processes and policies Drive continuous improvement across venues, making daily operations smoother and more consistent Lead long-term planning with a focus on structure, standards and sustainable growth Review manager rosters and oversee labour cost management Lead recruitment and support onboarding across venues Develop and implement a structured training program to strengthen skills and consistency Oversee stock control practices and supplier communication Coordinate maintenance, WHS, compliance and key contractor relationships Contribute to planning for new venues, events and group development Spend around 70% of your time in venue as an active member of the team, coaching and setting the tone Prepare weekly operational summaries with clear follow-up actions What Were Looking For Proven experience in an operations or senior management role in hospitality Strong leadership skills with the ability to coach, guide and support managers Excellent communication skills and confidence dealing with staff at all levels Solid understanding of financials, labour targets and operational reporting Ability to balance in-venue leadership with office-based planning and systems work Strong organisation, attention to detail and follow-through A guest-focused mindset with an appreciation for thoughtful, genuine hospitality An interest in French-influenced dining and service culture Work Life Balance and Lifestyle Living in the Southern Highlands offers a regional lifestyle without stepping back from a rewarding career. Just 90 minutes from Sydney, Bowral is: A region with a thriving food, wine and hospitality scene A welcoming community with excellent schools A growing destination for unique dining and event experiences Some weekend and evening hours are part of the role, but were committed to a supportive culture that values balance and longevity. Ready to Join Us? To apply, please email your resume and cover letter to ****@lucettebistro.com.au. Please note: Applications without a cover letter will not be considered. #J-18808-Ljbffr