Applications are now open for our January 2026 intake! Serco is a place where you can grow Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity and reward. Benefits 100% work from home or the potential to work from our Dandenong contact centre (VIC) Access to our extensive benefits including our rewards and discounts program A friendly and diverse team with inclusivity and care at the heart of everything we do Support from a dedicated team of trainers, coaches and team leaders, with comprehensive training and ongoing development to build your skills and confidence Access to Sonder, our 24/7 Employee Assistance Program, for you and your family. Make an impact at Serco Join our team representing a Federal Government agency that supports more than 600,000 Australians, including people living with disability. Youll be part of an organisation delivering meaningful services in an environment that values challenge, opportunity and reward. Were proud to foster an inclusive workplace where everyone, including individuals with disabilities, can thrive and contribute their unique skills. Role Overview As a Customer Contact Officer, youll make a real difference in the lives of people with disability by: Responding to inbound calls and email inquiries regarding support and services associated with our clients public service Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our clients public service Summarising customers interactions in writing in our operating systems Serco is a place for you If youre passionate about delivering great customer service and keen to grow in a supportive environment, this could be the role for you! Qualifications Clear written and verbal communication skills Empathy, resilience and a genuine desire to help others A willingness to learn how to navigate multiple screens and information systems we support your development, so youll be ready and confident from day 1 Comfort working within structured procedures and guidelines Eligibility & Conditions Australian citizen Complete pre-employment checks, including security and police clearance Provide evidence of a safe, private workspace at home (photo required) Complete a short skills assessment and attend an information session about working in a virtual contact centre Are you ready to do important work that really matters? At Serco, we bring together the right people, the right technology and the right partners to create impactful solutions that address some of the worlds most urgent and complex challenges. We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand and Hong Kong. Our work offers unique opportunities to apply and grow your skills across our core capabilities in Health, Defence, Maritime, Justice and Community Services. We actively welcome and advocate for people with disabilities and are committed to providing a comfortable, accessible and supportive work environment for everyone. If you require any modifications or reasonable adjustments to complete this stage of the recruitment process, please contact us at *************@serco-ap.com or call 1300 306 120. A member of our team will be in touch to assist you. #J-18808-Ljbffr
Job Title
Customer Contact Officer