Job Title

Service Quality Officer Animal Welfare League SA Multiple Positions | Full Time and Part Time | Based in Edinburgh North, SA Join a purpose-driven organisation making a real difference to pets and the people who love them. About the role Are you organised, detail-focused and passionate about delivering a quality service experience, end-to-end? Animal Welfare League SA (AWL) is seeking compassionate and reliable Service Quality Officers to support our Cremations Department and help us provide exceptional care to our customers and vet partners during some of their most sensitive moments. In this handson and varied role, youll provide highquality administrative and customer service support, helping to ensure our cremation products and services are delivered with accuracy, dignity and care. Youll work closely with our Service Quality Supervisor, Cremations team members, and external stakeholders to keep things running smoothly behind the scenes. In this role, you will: Support the day-to-day operations of AWLs Cremations Department Coordinate and maintain quality control processes to ensure exceptional products and services Liaise with vet partners and other stakeholders in a professional and timely manner Process orders, invoices and payments, and assist with other financial administration Manage stock levels, including ordering, receiving and recording inventory Prepare and dispatch memorial products with a strong focus on accuracy and presentation Respond to phone and email enquiries, providing empathetic and helpful customer service Keep systems, records and documentation accurate, up to date and compliant Adhere to privacy, confidentiality and compliance requirements at all times Success in this role will come from your ability to stay organised, work well with others, and maintain a high standard of care and professionalism. About you Youre a team player who takes pride in doing things properly and supporting people with respect and sensitivity. You will bring: Experience in production, logistics, administration and/or customer service A strong customer-focused approach, with the ability to communicate clearly and professionally Excellent attention to detail and accuracy in data entry, record-keeping and documentation Good time management skills, with the ability to prioritise and work to KPIs and deadlines The ability to work both independently and as part of a close-knit team Solid computer skills, including Microsoft Office and confidence working with systems Strong written and verbal communication skills, with the ability to work with stakeholders at all levels Just as importantly, youll be adaptable, reliable and aligned with AWLs vision, mission and values. Special requirements Flexibility to work across a 14day roster. Participation in an oncall roster may be required Additional hours may be required to meet business needs A current drivers licence is desirable A current forklift licence, or willingness to obtain one upon commencement Satisfactory National Police Clearance Certificate / National Police Check (NPC) at commencement and periodically as requested by AWL What we can offer you Discounted pet boarding, adoptions and cremation services in line with AWL policy 20% discount on retail products from the AWL Pet Shop The opportunity to work in a positive, supportive and values-driven environment A chance to contribute to meaningful work that supports our mission of connecting pets, people and community How to apply If you are passionate about connecting pets, people and community, wed love to hear from you. Please submit: A cover letter outlining your suitability for the role by addressing the About You criteria above, and Your resume, including the contact details of two (2) current referees and their email addresses. Applications are to be addressed to Linda CavanaghMorris, Service Quality Supervisor.Hit APPLY now! For enquiries about the position, please contact Linda at *************@awl.org.au. Applications close: Friday 2nd January 2026 #J-18808-Ljbffr