Job Title

Head of Operations Residential - NSW & VIC Add expected salary to your profile for insights At Ingenia, were all about building belonging. As an ASX 200 listed company, Ingenia owns and operates a growing network of over 100 lifestyle communities and holiday parks across Australia. Our portfolio includes over 15,700 incomegenerating sites, with more than 11,000 residents calling our communities home each day, and over 1.2 million guest nights enjoyed annually across our holiday parks. Whether someone is staying for a weekend or settling in for years, were focused on creating warm, inclusive spaces where people truly feel at home. Our people care deeply about their work, their communities, and making a real difference. Were bold, customerfocused, and always improving. At Ingenia, youre empowered to grow, contribute, and create moments that matter. Do what matters. Know you matter. We are currently hiring a Head of Operations Residential - NSW & VIC based out of either Sydney or Melbourne. Reporting to the Executive General Manager Residential, this role will see you lead a highperforming team, drive operational excellence, and make a real impact on the lives and experiences of our residents. As Head of Operations, youll play a pivotal role in delivering our customer promise across our Lifestyle portfolio. Heavily discounted accommodation at Ingenia Holiday Parks Employee share options Novated Lease options Hybrid working options Up to 26 weeks paid parental leave Key Responsibilities Champion a customerobsessed culture, ensuring every community brings our HOME principles to life. Lead and develop Area and Community Managers to deliver exceptional resident experiences. Oversee financial performance, budgets, and capital plans to ensure sustainable growth. Drive operational standards, compliance, and asset management across a diverse portfolio. Influence strategy, lead change, and deliver largescale projects and refurbishments. About You Proven experience leading large, geographically dispersed teams. Strong operational leadership in community or site management. Strategic thinker with a track record of improving performance and customer experience. Skilled in coaching, influencing, and building collaborative partnerships. Ability to navigate complex issues, legislative requirements, and drive change. Recruitment Process Apply via Ingenias website (no cover letter needed) Phone conversation with Talent Acquisition team Interviews Receive your offer, and join your team that values your contribution and collaboration All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check. To learn more about what its like to work with Ingenia, take a look at our LinkedIn page here. #J-18808-Ljbffr