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Who we are looking for Our ideal candidate will possess the following skills and abilities : Critical Thinking: Demonstrates a pragmatic and astute approach to problem-solving and decision making. Technical Capability: Expertise in managing and updating critical security systems. Leadership: Ability to lead an operational team effectively, particularly in high-pressure situations. Flexibility: Willing to be on-call, handle critical incidents calmly, and rectify issues promptly. Customer Service: Exceptional skills in troubleshooting, incident management, and providing excellent customer service. This role requires the applicant to occasionally perform technical upgrades outside of core business hours. This work may take place on weekends or public holidays. This role requires the applicant to participate in a rotating on-call roster for out of hours support. This role requires the applicant to participate in a rotating on-site roster for on-site support (8AM 4PM). Job Specific Requirements Qualifications in Information Technology, a related discipline, and / or 5 years of equivalent work experience, are highly regarded. ITIL Foundations (Desirable) The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential / Highly Protected / Secret) security clearance. At DPS, we are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people with caring responsibilities, people who identify as LGBTQIA+, people from cultural and linguistically diverse backgrounds, people who identify as neurodivergent, and mature aged people. Duty Statement Classification : Parliamentary Executive Level 1 Branch : Digital Customer Services Section : ESS Operations Immediate supervisor : ESS Operations, Technical Director Duty Statement Under limited / general direction undertake duties in accordance with the agreed standards for the specified classification. The duties will include, but are not limited to, the following : Oversee application elements and integrations, including configuration, installation, and maintenance, following policies and procedures. Draft, interpret, analyse, and review standards for applications, activity, resource usage, backup and recovery policies and procedures. Additionally, prepare documentation to record, manage, and mitigate incidents and issues to ensure the integrity, security, backup, reliability, and performance of applications. Investigate, anticipate, prioritise, and triage known and suspected issues with applications databases and integrations. This includes collecting, monitoring, and summarising application and database activities, resource usage, backup and recovery plans, as well as other performance statistics to recommend and forecast appropriate actions. Supervise, coordinate, and oversee junior staff while identifying training needs, mentoring, and conducting performance appraisals as they support the planning, configuration, and maintenance of software applications and integrating components. Provide advice and guidance on the strategic direction, function, operation and use of database and application technologies and architectures in line with the ICT goals and objectives of the section. Offer strategic advice and guidance on the direction, functionality, operation, and utilisation of electronic security applications and their integrated components, ensuring alignment with the ICT goals and objectives of the department. Coordinate, organise, and lead the team efficiently while engaging stakeholders, communicating clearly, and collaborating to align with ICT objectives. Selection Criteria Demonstrate experience in configuring, installing, and maintaining electronic security systems such as EACS, CCTV, and Intercom systems. Demonstrate strong capability in investigating, anticipating, prioritising, and managing known and suspected issues with applications, databases, and integrations. Demonstrate experience in supervising, coordinating, and mentoring junior staff in the planning, configuration, and maintenance of software applications and integration components. Demonstrate the ability to provide strategic advice and guidance on the direction, functionality, operation, and utilisation of database and application technologies and architectures. Demonstrate effective communication skills to engage stakeholders and clearly articulate technical information to non-technical audiences. Demonstrate proficiency in following best practices to maintain the integrity, security, and reliability of electronic security applications and their integrated components. Eligible Qualifications and / or other technical requirements Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice. How to apply Please upload your response to the selection criteria, noting that each criteria has a word limit of 300 words. For additional guidance when crafting you application, please refer to thethe , which provides helpful tips on how to structure your pitch and highlight your most relevant skills and experience effectively. Our purpose and values We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from ourservice offerings anddecision making to our interactions with stakeholders and each other. Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose : to make an enduring contribution to Australias parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protectour iconic workplace. Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the buildings architecture, nationally significant art collections, events, tours, and food and dining experiences all made possible by our people, who are active participants in an environment where no two days are the same. What we can offer Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy : flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational needs of the roles ongoing opportunities to learn and develop new capabilities a competitive remuneration package free on-site parking free gym membership and access to recreational facilities available a APH childcare (pending availability), banking services, post office, value-for-money dining options and more available at APH. Salary An attractive salary, which could be negotiated with the successful candidate, is on offer. #J-18808-Ljbffr