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Product Specialist | Operational Systems Support - Cleveland Full-time | Permanent | WFH 4 days | Product Specialist | Analyst | SQL | SSRS Join a high-performing IT team | Training & Career Development | Collaboration National family-owned and operated business with over 90 years experience Everybody knows a JJs Truck when they see one . . our iconic green and gold fleet head out rain or shine for collections in your area. But did you know we have 23 divisions, 135 sites nationally, employ nearly 3000 people and operate a fleet of over 2300! We do more than collect the bin from your street, we also convert waste into clean energy, divert food waste from landfill and convert to compost, manufacture customised waste management equipment, asbestos removal, refine and recycle oil, manage and maintain our fleet inhouse and have our own bespoke technology systems. Our teams include Drivers/Operators, Heavy Vehicle Mechanics, Customer Service, Operations, Finance, IT/Digital, Environment, Engineering, Industrial Chemists, Safety, Administration and much more . . With so much opportunity, what is your career path? About the Role Join JJs Waste & Recycling as a Product Specialist to support one of our core operational CRM systems. The role focuses on requirements gathering, process documentation, data analysis, reporting, and ensuring system changes meet operational needs. You will work closely with operational users, product owners and technical teams to maintain accuracy, support issue resolution and assist with improvement initiatives. This position suits someone with technical business analysis or product/application support experience. We will develop and upskill the right person who is keen to build a long-term career in IT with strong business understanding. This is a full-time, permanent position, with one day per week minimum required from our Cleveland head office. Key Responsibilities Gather and validate high-level and detailed business requirements. Assess, document and review current processes; identify improvement opportunities. Perform data analysis and reporting using SQL and SSRS. Ensure system changes and solutions meet business needs and requirements. Update, implement and maintain system procedures and documentation. Liaise between stakeholders, end users and technical teams. Create and maintain business process documents (as-is and to-be). Investigate system behaviour, resolve issues and validate data accuracy within the core CRM. Assist with user acceptance testing and release activities. About You Experience in technical business analysis, system support or product/application support. Interest in building or continuing a career in IT with strong business acumen. Capability to work with SSRS/SSIS or a willingness to learn. Ability to investigate data discrepancies and identify root causes. Clear and confident communication with operational and technical stakeholders. Strong documentation skills across processes, requirements and system behaviour. Comfort working with a legacy system during a transition period. Effective collaboration with multiple stakeholders and teams. Basic .NET or C# exposure and data analysis experience beneficial but not essential. Degree-qualified or equivalent relevant experience. Benefits The stability of a national, Australian family owned and operated business with over 90 years experience Work/life balance Monday to Friday WFH up to 4 days per week - or 0 - the choice is yours Subscription to online learning portals (Pluralsight) Essential services industry job stability Full-time, permanent role Cleveland-based Work with emerging technologies Parking available onsite Career development and growth opportunities Introductory and ongoing training Corporate Fitness - Fitness Passport Memberships available Salary sacrificing and novated leasing Banking partnerships including financial, budgeting and mortgage advice Discounts at over 100 retailers (including groceries and fuel) Car servicing, parts and accessories discounts plus new car discounts Next Steps Interested applicants should APPLY NOW Depending on the role, the recruitment process may vary slightly; this may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical and of course, an opportunity to meet the team. To view our other vacancies or more information about the role go to: www.jjswaste.com.au/careers About the Company Established in 1932, JJs Waste & Recycling (formerly J.J. Richards & Sons Pty Ltd) is Australias largest, family-owned and operated waste management company. From humble beginnings as a small family business, our team has grown across Australia, NZ & the US, and were passionate about effective waste management. With a dynamic attitude that values our people, their safety and the environment. We strive for an innovative, collaborative, and high-performance culture that celebrates the contribution of every employee. #J-18808-Ljbffr