Job Title

Join to apply for the Customer Relations Officer role at City of Tea Tree Gully1 day ago Be among the first 25 applicantsJoin to apply for the Customer Relations Officer role at City of Tea Tree GullyGet AI-powered advice on this job and more exclusive features.City of Tea Tree Gully provided pay rangeThis range is provided by City of Tea Tree Gully. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.Base pay rangeA$83,751.00/yr - A$89,871.00/yrReporting to the Lead - Customer relations, the Customer Relations Officer is responsible for delivering outstanding customer care by providing responsive, high-quality service and accurate information to staff and customers via multiple channels of interaction.As Councils first point of contact, this role represents the organisation in a positive, professional manner as defined by Councils Customer Experience (CX) service level standards. The position requires strong capability across diverse customer service functions, including contactcentre operations, cashiering, reception, social media, and administrative work.To support the operational requirements of our core customer service functions customer relations staff are required to work rostered hours.Position Description - Customer Relations OfficerThis is a part-time (30 hours per week) position on a 2-year contract.Key responsibilities are:Deliver a high level of customer care by providing professional, helpful, high-quality service to customers via all channels of interaction.Input, track and monitor customer requests, ensuring timely follow up and feedback where required.Positively support team members in order to maintain a cohesive, dynamic work environment.Ensure all customer complaints are identified and captured via CRM system (Salesforce).Achieve agreed service level standards and KPIs to optimise organisational and departmental goals.The successful applicant will have:Certificate III in Business Administration or demonstrated equivalent experience in a customer service-related environmentStrong customer service skills and ability to manage complex customer interactionsOutstanding interpersonal skills and a commitment to developing strong working relationshipsExperience with Salesforce would be highly regardedUse initiative and working with minimal supervisionWell established verbal and written communication skillsBe willing to undergo a pre-employment medical assessment and Police checkStrong IT skills that enable the use of corporate systems in the day to day work activitiesWhy work for usA career at the City of Tea Tree Gully is an opportunity to forge long-lasting community connections while cultivating a fulfilling work life. Joining us is a chance to be part of a dynamic team, who value customer care, trust, teamwork and growth.We are dedicated to creating a workplace that fosters inclusivity and collaboration. We embrace individual differences and recognise the valuable contributions that diverse perspectives and experiences bring to our community. We are committed to maintaining White Ribbon Accreditation. We prioritise the well-being of our staff and strive to create an environment that promotes ongoing career growth while maintaining a healthy work-life balance.We provide comprehensive support to our employees. Visit our Careers page for more information.Apply today!We encourage people of Aboriginal and Torres Strait Islander identity, as well as people of culturally diverse backgrounds and diverse abilities, to apply.Salary range is between $83,751 - $89,871 (Full Time Equivalent) plus superannuation guarantee and will be negotiated commensurate with skills, experience and qualifications.Applications close 5:00pm Tuesday 26 August. For more information or a confidential discussion, please contact Paige Maynard-Bates via (08) 8397 7444.Applications to be submitted via the City of Tea Tree Gully Careers site.Discover your potential at the City of Tea Tree Gully.Seniority levelSeniority levelNot ApplicableEmployment typeEmployment typeContractJob functionJob functionCustomer ServiceIndustriesGovernment AdministrationReferrals increase your chances of interviewing at City of Tea Tree Gully by 2xSign in to set job alerts for Customer Relations Officer roles.Adelaide, South Australia, Australia A$82,657.00-A$91,222.00 1 week agoCustomer Service Officer - Waterworld Aquatic CentreRedwood Park, South Australia, Australia 7 hours agoGolden Grove, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 5 days agoRoyal Park, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia A$70,000.00-A$71,000.00 5 days agoHindmarsh, South Australia, Australia 5 days agoRosewater, South Australia, Australia 1 month agoASO2 Regional Customer Service Officer (multiple)Adelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 5 months agoAdelaide, South Australia, Australia 1 day agoCustomer Service Specialist - Fixed TermAdelaide, South Australia, Australia 2 weeks agoElizabeth Vale, South Australia, Australia 5 days agoAdministration Officer - Safety, Risk and InsuranceAdelaide, South Australia, Australia 6 days agoCasual Register - Administration Support OfficerAdelaide, South Australia, Australia 1 day agoAdelaide, South Australia, Australia 1 week agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia A$60,000.00-A$75,000.00 3 weeks agoAdelaide, South Australia, Australia 2 weeks agoAdelaide, South Australia, Australia 1 day agoAdelaide, South Australia, Australia 1 month agoAdelaide, South Australia, Australia 6 hours agoAdelaide, South Australia, Australia A$120,000.00-A$130,000.00 2 days agoAdelaide, South Australia, Australia 4 weeks agoAdministrator Training | Copper South Australia | AdelaideMedical Receptionist & Administration AssistantAdelaide, South Australia, Australia 2 weeks agoEdinburgh, South Australia, Australia 1 week agoHindmarsh, South Australia, Australia 1 day agoAdelaide, South Australia, Australia 1 day agoSkye, South Australia, Australia A$60,000.00-A$80,000.00 6 days agoPiccadilly, South Australia, Australia 16 hours agoIngle Farm, South Australia, Australia 3 weeks agoSouth Plympton, South Australia, Australia 5 days agoWere unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr