Job Title

Senior Client Service Officer Specialist | Homes NSW | Northern NSW District NSW Department of Communities and Justice Grafton NSW Location and Salary Northern NSW Lismore / Tweed Heads / Ballina / Grafton Talent Pool Creation Clerk Grade 5/6 $99,938 - $110,271 pa plus superannuation & annual leave loading Generous leave entitlements including flex leave Diverse and inclusive organisation Your role The Senior Client Service Officer Specialist (SCSOS) assists clients in complex situations who require support in trying to find housing or sustain their current tenancy. The SCSOS builds strong relationships with the service sector and works across a range of housing programs such as the Rent Choice Suite (Start Safely, Rent Choice Youth) or Assertive Outreach. The role involves field work to engage with clients on site and officebased work, including managing data sets, responding to roughsleeper flags and organising Temporary Accommodation. The SCSOS provides advice, refers clients to appropriate support services and mentors Client Service Officers, providing instruction and leadership. What Were Looking For Ability to work independently and manage your own workload Excellent time management, communication and administrative skills Ability to establish and maintain relationships with internal and external stakeholders A commitment to teamwork, excellence, and continuous improvement Client service skills with an empathic approach to complex clients A strong commitment to customer service and a positive work culture Leadership skills and mentorship of others Creative and thoughtful problemsolving skills Ability to commit to earlymorning work a few times per week What We Offer A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs Application Process To apply directly via the DCJ Careers site, click here and search for the job to apply now. The application deadline is 11:59pm AEST Sunday, December 7, 2025. When applying you must: Submit a cover letter (maximum 1 page) outlining how you meet the requirements and capabilities of this role and your experience working with complex clients. Attach an uptodate resume (maximum 3 pages). If you have any questions about the role or the application process, please contact the hiring manager, Melea Hibbins, at 0476 815 *** or *************@homes.nsw.gov.au. For recruitment adjustments or assistance, contact Robbie Chiplen at 0417 615 *** or **************@dcj.nsw.gov.au. Inclusion and Diversity We continue to hire great people with a wide variety of skills, experience and backgrounds, including people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. Additional Information A talent pool may be created for future ongoing and temporary roles and is valid for up to 18 months. For more information, visit Applying for DCJ jobs on the DCJ website. Thank You Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr