Job Title

Join the Skyrail Family Expand Your Customer Service Skills Across the Business! About the Role As a Guest Service Agent, you will be the welcoming face of Skyrail Rainforest Cableway! Ensuring guests experience the highest level of safety and service. This is an exciting and newly created role where we will invest in comprehensive in-house training for the right candidate. You will have the rare opportunity to be trained to fulfil guest experience functions in each of our frontline departments (Cableway, Retail Gift Shops and Reservations)! We have part time opportunities available (approx. 25 hours per week). These roles require weekend and public holiday availability, with duties commencing at both our Smithfield and Kuranda stations. Key Responsibilities Provide a warm, welcoming and professional guest experience for all Skyrail guests Provide exceptional service including ticketing guests on arrival, working as an Attendant on the cableway to retail sales in our gift shops Handle guest inquiries, requests, and feedback professionally and efficiently Provide clear information about the Skyrail experience, services and local attractions Ensure presentation, cleanliness, and safety standards are maintained to the highest level Follow all Skyrail policies and procedures and maintain our core values Uphold and promote Skyrails environmental and sustainability standards What Were Looking For Residents Only: This position is not open to temporary visa holders or those seeking seasonal work. Skyrail Ambassador: Youll be the first face our guests see, so its important that youre naturally caring and helpful as youll be ambassadors for everything that makes Skyrail great. Customer Focus: Warm, enthusiastic, and confident in delivering exceptional service Aptitude to Learn: Quick to pick up new concepts, safety protocols, and operational procedures Team Player: Positive, proactive, and supportive to colleagues and the wider business Licences: Must have a current Drivers Licence and reliable private transport for travel to Smithfield and Kuranda Physical Readiness: Ability to pass a medical and stringent alcohol and drug testing. Comfortable with working at heights and able to participate in all frontline duties Availability: Willing to work across a flexible Monday to Sunday roster, including public holidays and weekends Why Skyrail? Competitive remuneration and benefits Free Skyrail travel for you and your immediate family, plus discounts for friends Free on-site parking Regular staff events, rewards, and recognition Discounts at the Gift Shop and Coffee Shop Contribute to Skyrails environmental legacy and sustainability mission Genuine upskilling and career progression opportunities Free counselling and access to a wellbeing app to support your physical, mental, social and financial health Work with one of the friendliest and most supportive teams in Cairns To Apply: Send your resume and a cover letter explaining what great customer service means to you, and what youll bring to be an asset to the Skyrail family. Be careful - Dont provide your bank or credit card details when applying for jobs. Don''t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr