Job Title

Permanent/Continuing, full-time appointmentLevel 6/7: $94,998 - $117,633 + 17% Superannuation The Future Students and International Engagement Division at the University of Wollongong (UOW) plays a pivotal role in shaping the student journey from first enquiry through to enrolment. Operating within the Deputy Vice-Chancellor (Growth and Global) portfolio, the division is dedicated to delivering exceptional services and experiences for prospective students across UOWs Australian campuses. We are seeking a dynamic and experienced Future Students Service Centre Manager to lead the coordination and management of UOWs primary contact centre for future student enquiries. This role is responsible for overseeing inbound service and outbound sales operations, ensuring the delivery of high-quality services and conversion activities that support student recruitment, events, and communications. Reporting to the Associate Director, Engagement and Conversion, the Future Students Service Centre Manager will foster a culture of continuous improvement, drive innovation, and embed a student-centred approach across the team. The successful candidate will demonstrate strong leadership, operational management, and data-driven decisionmaking skills, with the ability to set and deliver against KPIs in a high-volume, fastpaced environment. This is a studentfacing role requiring oncampus presence, with opportunities for flexible work arrangements during session breaks. How to Apply Click on the ApplyNow button at the bottom of the advertisement. Youll be prompted to submit a resume, and cover letter (of no more than 3 pages) summarising your skills and experience as they relate to the selection criteria located in the position description. For further information about this position, please contact Andrew Bailey, Associate Director, Engagement & Conversion on +61 (0)411135***. Position Description Closing Date: Sunday 14 December 2025, 11:55pm The University of Wollongong is committed to workplace equity, diversity and inclusion. We value and acknowledge the importance of our peoples diverse experiences, talents and cultures that they bring to work with them each day. Embracing diversity and creating inclusion is a key component of attracting and retaining talent in our workforce. The creation of a diverse and inclusive workforce is central to our ability to unlock potential, enhance our success and achieve our vision of being in the Top1% of universities globally. Note: Visa sponsorship is not available for this position. Only candidates with valid work rights in Australia are eligible to apply. This position is not suitable for remote work in accordance with the UOW Remote Working Guidelines. #J-18808-Ljbffr