Job Title

Venue Duty Manager Whitsunday Sailing ClubRelocation assistance available for the right candidate Immediate or flexible start dates availableWhitsunday Sailing ClubLocated on the stunning Airlie Beach waterfront, Whitsunday Sailing Club is a cornerstone of the local community and a gateway to one of Australias most iconic destinations. Our venue combines relaxed coastal dining, worldclass sailing, vibrant social events, and a warm, communityfocused atmosphere. With a growing functions and events portfolio, we are committed to delivering exceptional experiences for locals, visitors, and our sailing community yearround.Were looking for an enthusiastic and capable Venue Duty Manager to help lead our team and elevate the member and guest experience.About the RoleAs a Venue Duty Manager, you''ll oversee the daily operations of the club, ensuring smooth service, confident leadership, and an exceptional customer experience from the moment guests walk through the door. Working closely with the Venue Manager, you will support staff training, operational standards, cost control, and event execution.Key ResponsibilitiesLead, train, and upskill frontline staff to deliver exceptional member and guest service.Maintain a strong customerfirst culture across all shifts.Act as the primary point of contact during service periods, resolving issues calmly and professionally.Support functions and events, ensuring seamless setup and execution.Identify opportunities for cost savings and new revenue streams.Oversee venue operations including compliance, safety, reporting, stock control, and endofday procedures.Foster a positive, supportive team environment.MustHavesA genuine passion for hospitality and delivering unforgettable customer experiences.Proven ability to lead and mentor staff in customer service excellence.Strong communication skills and confidence in handling customer enquiries or complaints with professionalism.Experience overseeing functions and events with a guestfocused mindset.Ability to anticipate customer needs and proactively enhance the overall venue experience.A handson, approachable leadership style.Why Join Us?Competitive salary + KPI bonus.Relocation assistance for the right candidate.Work in one of Australias most beautiful coastal regions.Supportive leadership and genuine professional development opportunities.If you''re a motivated hospitality leader with a passion for creating great guest experiences, wed love to hear from you.Apply now with your resume and a brief cover letter.For more information or to schedule a confidential chat about the role, reach out to *****@whitsundaysailingclub.com.au #J-18808-Ljbffr