Job Title

OverviewWere a medical software company delivering innovative solutions that make life easier for professional practices. Our team is collaborative, forward-thinking, and focused on creating great experiences for both clients, their staff and their patients.Role: Were looking for an Operations/Client Manager who thrives in a varied role that blends operational oversight, client support, and project delivery. Youll be central to the smooth running of business processes, managing client-facing initiatives, and overseeing events alongside the team.ResponsibilitiesManage daily business processesOversee client contracts and follow-up actionsGather requirements for new client installations, review data, and chase correctionsManage and complete data entry for client onboarding and setups with the team, ensuring accuracyCheck and authenticate new client platforms are completed correctly and ready for client handoverCoordinate client onboarding and Go Live with senior trainer and plan/manage client success support post onboardProvide low-level client troubleshooting solutions and manage day-to-day support with the teamLog tasks with our developers and see tasks through to completion alongside the teamMerchandise management and distributionLead and make decisions for conferences and product days alongside the teamRun product and training webinars for clientsManage Too Hard tasks with initiativeIdeal candidate / QualificationsExperience in operations, client or account management (software/SaaS highly regarded)Excellent organisational skills and high attention to detailConfidence in juggling a wide variety of tasks and prioritiesTech-savvy, proactive, and solutions-focusedAbility and experience running product and training webinarsBrilliant verbal and written communication, and great interpersonal skillsGenuine desire to assist clients achieve positive user experiences with softwareA love for working as part of a team and prioritising team cultureNatural ability to listen to clients, empathise and understand their concernsTake pride in your work and thrive when doing your job wellWhats on offer?Hybrid working arrangements and a collaborative team cultureA diverse role with an amazing team with like minded work ethicsOpportunities to lead projects and drive operational improvementsCompetitive salary and long-term career opportunityThis is a chance to take on a dynamic role where your work will truly matter both to our team and our clients. Apply today and be part of our journey!#OperationsManager #ClientSuccess #SoftwareJobs #WeAreHiring #J-18808-Ljbffr