Job Title

Customer Service Operator - Monitoring StationEARN $70,000 - $73,000 pa + Super | Negotiable Based on ExperienceWell-Established Company Providing Life Safety Monitoring ServicesFull or Part Time Roles with Flexible Roster | 5 Weeks Annual LeaveAbout The CompanyOur client is a partner of a leading security company in Perthandprovides security and life safety monitoring services for their clients. Offering an empathetic, efficient and caring approach, our client assists with monitoring customers nationally and delivers innovative solutions to corporate, not-for-profit, government and residential customers.About the OpportunityThe primary purpose of this position is to provide exceptional customer service to respond to a variety of alarm events while communicating with clients to assist with their needs.Reporting to the Central Monitoring Station Team Leader, some of your responsibilities will include:Proactively participate as a member of the Central Monitoring Station teamFollow standard monitoring response procedures according to AS2201.2Record all actions clearly and accurately in the Patriot monitoring platformUpdate client information accurately in the Patriot monitoring platformLiaise with clients/stakeholders regarding alarm/event activationsRespond to alarm/event activations in a timely mannerAbout YouThe successful candidate will have:Exceptional customer service skills and a high level of attention to detailStrong communication skills - clear, concise and accurate manner in person and over the phoneA high level of computer and typing skills with the ability to learn new systems and softwareThe ability to maintain professionalism in all and every aspect of the Monitoring Station OperationsPatience, understanding and empathy wherever possibleThe ability to work in a team environmentYou will also need:Security Officer''s licence or willingness to obtainPolice Clearance or willingness to obtainThe ability to work on a 24/7 rosterWhat''s in it for You?Join an Established & Reputable Business in InnarlooConvenient Location | Onsite Parking & Close to TransportEnjoy 5 Weeks of Annual Leave | 17.5% Leave LoadingFriendly & Hard Working Team | Supportive EnvironmentDiversity of Alarm Monitoring TypesInitial & Ongoing Training | Professional DevelopmentPart-Time or Full Time Available with Flexible RostersOption to Complete a Traineeship for the Right CandidateImmediate Start Available for the Right CandidateApply today and don''t miss out on starting this opportunity as soon as possible!Be careful - Dont provide your bank or credit card details when applying for jobs. Don''t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr