Skip to Main Content

Job Title


Contact Centre Manager


Company : NSW Government


Location : Sydney, New South Wales


Created : 2025-12-15


Job Type : Full Time


Job Description

Drive a transformative program that combines strategic asset management, sustainability leadership, and digital innovation to deliver outcomes that matter for NSW communities. Exciting ongoing employment opportunity Total remuneration package starts from $241,655 per annum Office location negotiable with hybrid working arrangements available Ability to travel to Sydney CBD is required About the role The Director Asset Management, Property and Environment is a senior executive leadership position responsible for shaping how NSW Telco Authority manages and protects its critical infrastructure assets across the state. This includes hundereds of sites that support the Public Safety Network (PSN) and other essential telecommunications infrastructure. In this role, you will: Set the strategic direction for asset management across thousands of critical infrastructure assets. Manage a diverse property portfolio of approximately 800 leases, driving commercial outcomes and growth. Champion sustainability and compliance, embedding Net Zero initiatives and climate change planning into asset strategies. Lead a major uplift program to improve asset management maturity and policy compliance. Harness digital solutions for real-time monitoring, predictive decisionmaking, and lifecycle planning. Influence executive decisions on investment, risk, and longterm planning to maximise public value. Reporting to the Executive Director, Strategy, Commercial and Risk, you will lead a team of around 5 direct reports and 25 indirect reports, and collaborate with senior stakeholders across government, industry partners and service providers to influence strategic decisions and deliver longterm objectives. About You You are a strategic thinker and collaborative leader who thrives in complex environments and is passionate about delivering outcomes that matter. You bring: Extensive experience in asset lifecycle management and critical infrastructure. Strong commercial acumen and ability to negotiate complex property arrangements. Knowledge of environmental sustainability and compliance frameworks. Exceptional leadership skills capable of inspiring and developing diverse teams while driving cultural and capability uplift. The ability to influence at senior levels and build trusted relationships with internal and external stakeholders. Interested? Your application should include an uptodate CV which clearly details your relevant skills and experience to this position. Cover Letter and Selection Criteria are not mandatory. About us NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders. We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters. NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services. We lead and coordinate wholeofgovernment connectivity strategy and digital inclusion strategy to bridge the digital divide and help keep people and places safe. Were proud of our customercentric, peoplefirst culture and it is key to the success of our fastmoving, highperformance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability. We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. Were also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector. Click Here to access the Role Description . For enquiries relating to recruitment please contact Caitlin Birrell via [email protected]. Closing Date: Monday 18 January 2026 at 9:59am Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process #J-18808-Ljbffr