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North Sydney, New South Wales Description She''s back! Be part of something extraordinary at Sydneys most iconic aquatic and leisure facility. This is your chance to dive in and be part of the next chapter at North Sydney Olympic Pool - a world-class aquatic and fitness destination beneath the Sydney Harbour Bridge. Following her redevelopment, this Australian legend is set to redefine leisure industry excellence, and were seeking passionate individuals to help shape the culture and deliver outstanding experiences for our community. North Sydney Council proudly owns and operates North Sydney Olympic Pool as part of its commitment to the vibrant North Sydney local government area on the citys picturesque lower North Shore. With around 400 employees supporting 77,000 residents across 10 square kilometres of harbourside land, Council is committed to creating exceptional places and services that bring people together. Youll join a dedicated team working in a safe, inclusive environment where both staff and the community can thrive. The role We are currently seeking three (3) full-time Senior Customer Service Officers to join the newly redeveloped North Sydney Olympic Pool team. In this frontline role, you will be responsible for delivering high-quality, responsive, and accurate information to the North Sydney communityenhancing customer satisfaction, supporting increased visitation, and contributing to a positive and memorable customer experience. The successful applicant will be the primary point of contact for all telephone, face-to-face and email enquiries. As a Senior Customer Service Officer, you will also play a key role in mentoring and training part-time Customer Service Officers, while assisting the Coordinator Administration and Customer Service in delivering efficient business operations and ensuring compliance with relevant legislation and Council policies. This is a unique and exciting opportunity to be part of one of Sydneys most iconic destinations, working within a fun, inclusive, and supportive team environment. The person Are you a people-focused professional who thrives in a team environment and takes pride in delivering exceptional customer experiences? Were looking for a Senior Customer Service Officer who brings warmth, positivity, and a solutions-focused mindset to every interaction. Youll be the welcoming face of the iconic North Sydney Olympic Pool, greeting every visitor with a smile and ensuring their experience is seamless and enjoyable. When you join North Sydney Council, you become part of a team dedicated to delivering a wide range of high-quality services to residents and the broader community. Our goal is to ensure the revitalised North Sydney Olympic Pool meets these same high standardsoffering an outstanding facility where the customer experience is valued just as highly as the breathtaking views. In This Role, Youll Provide outstanding customer service with a friendly and compassionate approachConfidently resolve customer enquiries and challenges with efficiency and careSupport daily operations through strong administrative and business support skillsPrepare clear, professional written correspondence and operational reportsContribute to a collaborative, respectful team cultureTake pride in serving the community and making a positive impact every day If youre passionate about helping others, love working in a vibrant community setting, and have a flair for customer service, wed love to hear from you! Essential Criteria Demonstrated experience in a fast-paced customer service environment with a passion and commitment to providing friendly and welcoming service standards.Previous experience training, coaching, and mentoring other staff to deliver best practice customer service standards.A high level of interpersonal skills, coupled with excellent written and verbal communication skills, with the ability to convey complex information in an easy-to-understand manner.Demonstrated high level administration and organisation skills, including use of Microsoft suite (Outlook, Word, Excel, and Teams). Experience wit Point-of-Sale systems, day-to-day book-keeping, financial procedures, end-of-day banking and stocktake processes.Demonstrated ability to work independently and with minimal supervision.Be able to satisfy the requirements of the Child Protection (Working with Children) Act 2012 and Child Protection (Working with Children) Regulations 2013 and provide a current NSW Working with Children Check clearance; and adhere to Workplace Health and Safety requirements.Must be eligible to work in Australia and receive clearance from a pre-employment medical assessment.National Criminal Records Check clearance. Desirable Criteria Experience using computerised POS leisure management systems Additional experience or qualifications in the leisure industry, such as certifications in swim teaching, fitness, lifeguard or creche. Flexibility to work across a seven (7) days week operation with morning shifts starting from 5:00am and closing shifts finishing at 9:30pm Experience and knowledge of Local Government practices, regulations and policiesVaccinated against COVID-19 Why work at NSC? We''re committed to creating a diverse, inclusive and positive workplace. Our teams are reflective of the communities in which we operate, and we value the unique contribution each member makes to the North Sydney Council. The work we do makes a real difference to the lives of our residents and contributes to their economic and social wellbeing. Through North Sydney Council and NSOP, permanent staff have their essential training and recertification paid for. Staff also have access to a range of resources and opportunities for staff to thrive both personally and professionally, with the goal of aligning individual career goals with organisational objectives. You will have access to training programs that encompass a variety of formats including workshops, seminars, online courses and more, catering to different learning styles and preferences. North Sydney Council can also provide financial support and/or study leave to staff pursuing relevant external education (including undergraduate and post-graduate qualifications). Youll Have Access To Excellent work-life balance with a 76-hour- 9-day working fortnightFreedom to direct contributions to any compliant superannuation fundAccess to a holistic health and well-being program and Fitness PassportAccess to employee recognition and reward programWeekly fruit basketsFree access to counselling sessions through our Employee Assistance ProgramFree financial advice by a certified Financial PlannerMonetary transport allowanceClose locale to transport options including train, bus, metro and bike ways Apply now to become part of something legendary! How to apply Applications must include a resumeAttach a cover letter addressing all essential and desirable criteria (see above)Answer the screening questions contained in the application process below It is an essential requirement of this role that a Police Clearance and Working with Children Check (WWCC) is conducted. It is an offence under NSW legislation for barred workers to apply for or otherwise attempt to obtain, undertake or remain in child-related employment. Salary from: $77,542 to $92,588 per annum 12% superannuation $1,000 pa transport allowance 76 hours per fortnight with a rostered day off Please note: This role will commence on Monday 16 February 2026 To view the Position Description, Click Here Closing Date: 01 December 2025 - 11.30pm North Sydney Council is committed to the principles of Equal Employment Opportunity in order to provide a working environment that embraces and values diversity and inclusion. North Sydney Council also adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people. We strongly encourage candidates from wide-ranging backgrounds, identities and experiences to apply. Apply for this role Visit site Share