Job Title

At Your Business Listing, were digital marketing specialists helping local Australian businesses boost their online presence. With 10 years of success in Melbourne and exciting new product launches coming up, our team is growing! Our Social Media Marketing team is looking for an Account Manager to join us. If you have customer service experience and are interested in building a career in marketing, wed love to hear from you. The Role: As an Account Manager, youll be a key point of contact for our clients. Youll manage their ad campaigns, create engaging content and build strong relationships that support long-term customer retention. Youll ensure our clients get the most out of our service by sharing product knowledge, answering questions and providing friendly, reliable support throughout their journey. What Youll Do: Deliver top-notch customer service that ensures customer satisfaction and retention Guide customers through our service, offering training and ongoing support Build and maintain strong client relationships, understanding their goals and challenges Troubleshoot and resolve customer inquiries in a timely and professional manner Identify opportunities to enhance the customer experience, including upselling and cross-selling relevant features Collaborate with internal teams to improve product functionality and service delivery Maintain accurate records of customer interactions and feedback What Were Looking For: Proven experience in sales or customer service (essential) A professional demeanour with excellent communication and interpersonal skills Proficiency in Canva and a keen eye for creating visually appealing designs A proactive, self-starter attitude with excellent multitasking abilities Whats in It for You: Paid Training Performance bonus opportunities Growth and skill development within a supportive team Hands-on work where youll see the immediate impact of your creativity and dedication